Seeking a highly motivated and detail-oriented Program Associate – Sales/Account Management to support the product team in planning, executing, and delivering high-impact initiatives across strategic accounts. This role bridges the gap between product, sales, and customer teams—ensuring that product priorities align with account needs, customer feedback is surfaced effectively, and programs are delivered smoothly. The ideal candidate is organized, proactive, able to manage multiple workstreams, and passionate about process improvement and customer success.

Key job responsibilities
Assist in planning and executing account-focused programs that align with product objectives and support adoption, retention, and revenue growth.

Collaborate with product managers, sellers, category, customer success, and accounts/vendors to ensure cross-functional alignment on account priorities and feature adoption strategies.

Support account health tracking and program performance, including data collection, metric analysis, and insights reporting to inform product and sales decisions.

Develop and maintain customer-facing materials, internal guides, and scalable processes to improve account engagement and drive operational efficiency.

Gather and synthesize customer feedback and sales insights to influence product roadmap decisions and ensure alignment with market needs.

Build and manage dashboards and reporting tools (using SQL, Excel, Tableau, etc.) to track adoption, usage trends, and account engagement metrics.

Drive internal initiatives to streamline handoffs between product, sales, and customer success teams and improve the overall account experience.