Program Assistant (Admin/Office Administration), Adult Community Mental Health Team Job ID 2025-146518 City Vancouver Work Location North East Department North East Mental Health Team Home Worksite 11 - VC Mental Health Serv Labour Agreement Community Subsector Union 300 - Community BCGEU (35 Hr) Position Type Baseline Job Status Temporary Full-Time FTE 1.00 Standard Hours / Week 35.00 Job Category Administrative Professionals Salary Grade 5 Min Hourly CAD $24.76/Hr. Max Hourly CAD $26.38/Hr. Shift Times 0830-1700 Days Off Saturday, Stats, Sunday Work Schedule Details One hour unpaid lunch Position Start Date As soon as possible End Date 7/31/2026 Position End Date - Incumbent Position ends on the listed end date or upon the return of the incumbent. Salary Details The salary range for this position is CAD $24.76/Hr. - CAD $26.38/Hr. Job Summary

Come work as a Program Assistant with Vancouver Coastal Health (VCH) in Mental Health and Substance Use!

Vancouver Coastal Health is looking for a Program Assistant to join the North East Mental Health in Vancouver, B.C. Apply today to join our team!

 

As a Program Assistant in Mental Health and Substance Use with VCH, you will:

Provide administrative, secretarial and clerical support.Transcribe and type a variety of medical dictation and other documentation utilizing various software applications and acts as a receptionist by answering phones, determining urgency of calls and referring to staff.Greet clients, provide resource information and respond to various inquires.Comply, prepare and maintain statistical records for workload monitoring and program planning.Receive referrals, schedule and/or confirms client’s appointments, receive clients and provides information.Type material such as correspondence, psychiatric and physician assessments, discharge reports, memos, minutes, promotional material.Edit transcribed material for stylistic consistency and accuracy, identifies medical and verbal inconsistencies in dictation, makes corrections and resolves problems. Qualifications

Education & Experience

Grade 12, graduation from an approved program in Medical Transcription and/or Medical Office Administration Certificate.One (1) year recent, related experience or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

Ability to communicate effectively, both verbally and in writingKnowledge of community, social and mental health resourcesKnowledge and experience in providing culturally competent support services specifically pertaining to aboriginal peopleKnowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented careAbility to work independently and in cooperation with othersAbility to organize and prioritizeAbility to keyboard 5,000 keystrokes per hour.Business writing skillsKnowledge of general office proceduresAbility to establish and maintain rapport with clientsKnowledge of medical terminologyAbility to operate related equipmentPhysical ability to carry out the duties of the position Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

 

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

Comprehensive health benefits package, including MSP, extended health and dental and municipal pension planGrow your career with employer-paid training and leadership development opportunitiesWellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate familiesAward-winning recognition programs to honour staff, medical staff and volunteersAccess to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.


***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.