Job Description:

Job Title: Program Assistant
Location: St. Louis, MO
Department: CB ACT
Employment Type: Full-time

Job Summary:
Are you passionate about supporting a team that makes a real difference in the lives of others? Join our compassionate, collaborative team at Preferred Family Healthcare, where your work helps empower youth and their families through dedicated care. As a Program Assistant, you will play a vital role in supporting the ACTTAY (Assertive Community Treatment for Transitional Age Youth) team by managing non-clinical operations, serving as the first point of contact for clients, and ensuring the smooth coordination of services. We’re looking for someone highly organized, detail-oriented, and passionate about client care. Strong communication skills, patience, and a positive attitude are essential.

In this dynamic role, you will coordinate schedules, triage calls, support intake processes, and assist with reporting and data tracking. You’ll also help ensure client charts are current and accurate, supplies are maintained, and communication flows seamlessly between the team and the individuals we serve. If you're someone who thrives in a supportive administrative environment and enjoys contributing to meaningful work, we encourage you to apply!

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
· Mileage Reimbursement – Company paid for work functions requiring travel
· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:
· Coordinate and prepare daily, weekly, and monthly client schedules
· Serve as the first point of contact for clients and the public with professionalism and empathy
· Manage incoming calls and triage communications between team members, clients, and families
· Support the intake and screening process with accurate documentation and communication
· Participate in daily team meetings and contribute to collaborative planning
· Maintain and update client charts according to required standards
· Order and manage office supplies, equipment, and program vehicles
· Track mileage and ensure regular maintenance of program vehicles
· Collect and organize data for reports and statistics
· Assist with agency policies and maintain communication across departments
· Monitor and manage all phone accounts (landline and cellular) for the program
· Support the resolution of client issues or symptomatic behavior in a calm, helpful manner

Education, Experience, and/or Credential Qualifications:
· Education and/or experience in human services, office management, or both
· Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint

Additional Qualifications:
· Must successfully pass a background check (criminal record, driving record, abuse/neglect, fingerprint check)
· Valid driver’s license, acceptable driving record, and current auto insurance required
· Highly detail-oriented and skilled in accuracy
· Ability to maintain confidentiality and handle sensitive information
· Strong communication skills and comfort working with a diverse workforce
· Organizational skills and the ability to build relationships across teams

Physical Requirements
· Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objects
· Repetitive movements of hands, fingers, and arms for typing and writing
· Sitting most of the time with occasional walking or standing

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.