Analyzing and processing PROFIT Plan distributions and withdrawals,  Being a Subject Matter Expert (SME) for the Retirement business area,Processing beneficiary claims for PROFIT Plan distributions,Providing premier customer service to lobby visitors who are contemplating retirement and/or needing assistance and guidance about available distributions or withdrawals under the PROFIT Plan,Providing assistance to internal and external callers and as a backup to the Customer Service Agents during peak call volumes, andParticipating in continuous improvement efforts and other department projects as assigned