Professional Services Delivery lead **General Information** Req # WD00082695 Career area: Services Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, May 12, 2025 Working time: Full-time **Additional Locations** : * United States of America - North Carolina - Morrisville **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** In this role, you will act as the single point of contact for customers, partners, vendors and internally, in order to fulfill contracts within scope, time and budget. You are responsible to manage and achieve SLA and KPI agreements, in addition to overall contract profitability. The Service Delivery Manager will act as the global, single point of contact committed to ensuring an exceptional Lenovo Services experience while increasing efficiency and effectiveness of the contract deliverables. Key Responsibilities In addition to working directly with the customer’s Depot Operations Manager, the SDM will be responsible for and measured on the following deliverables. The SDM will use data-driven analysis and work with the Lenovo sales account team to identify opportunities and recommend the right set of service and support solutions based on the customer’s needs. o The SDM will provide regular comprehensive reporting around key metrics, and proactively work with the service management stakeholders to address issues and improve processes based on the analytics from key metrics. Additional responsibilities include: • Lead complex service delivery processes, develop creative resolutions to complex problems, and ensure contractual support service deliverables are understood and managed effectively. _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * United States of America - North Carolina - Morrisville * United States of America * United States of America - North Carolina * United States of America - North Carolina - Morrisville