About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. Are you passionate about optimizing business systems and enabling teams to deliver exceptional customer experiences? Join our dynamic Professional Services Operations team, and help shape the future of cybersecurity service delivery. **About Us** At Proofpoint, we're dedicated to delivering cutting-edge cybersecurity solutions that protect organizations worldwide. As a leader in SaaS-based cybersecurity, we empower our clients through innovative products and exceptional service. Our Professional Services team is at the forefront of customer engagement, ensuring that our solutions meet the unique needs of each client, and assisting customers with getting full value out of their Proofpoint solutions. **About the Role** We are looking for a **Business** **Systems** **Analyst** to join our fast-paced, growing Professional Services Operations team. This is a high-impact role where you’ll collaborate with cross-functional teams, influence strategic decisions, and develop tools that directly improve customer outcomes. You’ll have the opportunity to innovate, automate, and scale processes in a fast-paced SaaS environment. This role is responsible for developing and maintaining business tooling, reporting, and process documentation to support a large-scale, customer-facing Professional Services organization within a leading **SaaS-based cybersecurity company** . The right candidate brings a combination of **technical** **expertise** **, problem-solving skills, business process acumen, and a detail-oriented mindset** to drive operational efficiencies, and empower our consultants to deliver exceptional customer experiences. If you thrive in a dynamic environment and enjoy **building, testing, and** **optimizing** internal tools and processes to improve service delivery, come join us! **Key Responsibilities** + **Business Tooling & Technology Enablement:** + Evaluate, test, and provide feedback on **third-party tools** (e.g., project management, time tracking, resource allocation, automation platforms) to enhance operational efficiency. + Implement **new tools** that **improve** **customer** **s’** **implementation and consultative services experience** , and **streamline delivery** , freeing up our consultants to focus on what matters + Support system administration for **Professional Services tooling** , including configuration, user support, and troubleshooting. + **Internal Utility & Tool Development:** + Develop **custom scripts, automation tools, or lightweight applications** to enhance consultant productivity and improve business operations. + Leverage APIs and automation frameworks to improve **data synchronization, reporting, and process automation** . + Maintain and document internally developed tools to ensure usability and long-term supportability. + **Process Engineering & Optimization:** + **Build** **and** **maintain** process workflows and **standard operating procedures (SOPs)** for the Professional Services team. + Explore and implement **Generative AI solutions** to streamline documentation, reporting, and internal communications. + Identify **bottlenecks and inefficiencies** in service delivery processes and propose **data-driven optimizations** . + **Collaboration & Communication:** + Provide **training and documentation** to end-users on new processes and tools. + Work with leadership to support **strategic initiatives** related to scalability, efficiency, and data-driven decision-making. **Qualifications & Skills** **Required:** + **Bachelor’s degree** in **Computer Science** **, Computer Engineering, Systems Engineering, or equivalent work experience** . + Experience with **Professional Services Automation (PSA)** **or Interactive Project Management (IPM) tools** + **Experience with** **CRM systems (Salesforce preferred).** + **Strong programming skills** with experience in **Python** (preferred), JavaScript, SQL, or other scripting languages. + Experience using **Generative AI tools (e.g., Amazon Q, Microsoft Copilot, ChatGPT Enterprise)** to enhance productivity, automate documentation, or support decision-making. + Ability to evaluate and integrate GenAI capabilities into business workflows and internal tools. + Familiarity with prompt engineering and using GenAI for data analysis, reporting, or process optimization. + Excellent **problem-solving abilities** , **a** **d** **a** **ptability** ,great **communication** **ski** **lls** **,** strong **intrinsic motivation** **,** a **detail-oriented** approach to solving problems **,** and **experience** working in a **fast-paced, evolving** **organization** **.** **Preferred:** + Familiarity with **automation and integration tools** (e.g., MuleSoft, Boomi, Zapier, Power Automate, Workato, etc.). + Understanding of **c** **ybersecurity concepts** . + Experience working within a **Professional Services or Customer Success organization** in a SaaS company. + Familiarity with **API development and integration** for connecting business systems. + Familiarity with web application frameworks (Django preferred). + Experience with Smartsheet and Calendly. + Experience with cloud platforms (e.g., AWS, Azure). Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: • Competitive compensation • Comprehensive benefits • Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can’t wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.