We are seeking a highly skilled Professional Services Advisor to join our Professional Services Group (PSG). In this role, you will deliver exceptional training, technical support, and consultative services to both external customers and internal teams. Your expertise will be crucial in training customers on industry-specific software solutions, including Fujifilm Revoria Flow, Fiery Cutsheet, color management applications, and calibration hardware. Additionally, you will provide comprehensive operator training for production and multi-function digital printers, ensuring customers maximize the performance and efficiency of their equipment. You will play a key role in expanding PSG sales by building strong relationships and generating revenue through outstanding service delivery.
Location: Central or Western U.S. (major city near an international airport)
Travel: Approximately 80%
Company OverviewAt FUJIFILM North America Corporation, we are many things to both consumers and business customers. We’re looking for passionate, mission-driven people to help us continue to innovate.
With five operating divisions, there’s a lot of opportunity to find your niche and make an impact. Perhaps you’ll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax™. Maybe you’ll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division—they develop office and commercial print solutions and enable digital transformation. And if you’re interested in tape, check out our Industrial Products Division—they develop data storage solutions.
We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.
Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers
Responsibilities
Lead on-site installation, configuration, and setup of software solutions such as Fujifilm Revoria Flow and Fiery Cutsheet, along with color management and calibration toolsDeliver comprehensive operator training for production and multi-function digital printersTroubleshoot and resolve customer issues both remotely and on-site, escalating when necessaryCoordinate training and service delivery alongside sales and support teamsCultivate proactive relationships with internal sales representatives and external customersSupport product lines by providing detailed product reviews and resolving technical problemsPromote consulting services and provide clear, technical guidance to customersPrepare and submit detailed technical reports and documentationConduct field evaluations, product testing, and performance benchmarking at customer sitesCommunicate critical product information internally to various department teamsCollaborate with local management to promote Professional Services offerings and grow revenuePursue new sales opportunities, develop proposals, and support upgrades with sales and service groupsMaintain timely and accurate records of activities and service reportsParticipate in ongoing training to stay current on product updates and industry trendsAssist with sales demos, customer visits, and proposal presentations as requiredMonitor key accounts and actively participate in customer support to ensure rapid issue resolutionCommunicate technical challenges and feedback to management and technical support teamsPerform additional duties as assigned by management
Required Skills/Education
High School Diploma or GED equivalent required, further education a plusMinimum 5 years of experience in the graphic arts industry with focus on digital printing, color management, and prepress software applicationsProven experience with production and multi-function digital printing processesBasic understanding of networking.Hands-on experience installing and supporting graphic arts software and hardware solutions in prepress environmentsExceptional customer service skills with the ability to engage and effectively train diverse audiencesStrong understanding of color management principles and ability to teach these concepts clearlyExcellent analytical, problem-solving, and decision-making skillsIndustry knowledge of graphic arts workflows and software applications, with a demonstrated aptitude for continuous learningAbility to evaluate and provide constructive feedback on trainee performanceSuperior verbal and written communication skillsProficiency with Microsoft Office applications (Word, Excel, Outlook)Willingness and ability to learn additional software tools to drive PSG growth (e.g., Salesforce, GQS, Asana)Ability to lift up to 50 lbs. as neededValid Driver’s License and ability to travel approximately 80%
Desired Skills
Experience with Fiery Cutsheet software
Salary and Benefits:
Up to $100,000 depending on experienceMedical, Dental, VisionLife Insurance401kPaid Time Off*#LI-REMOTE
EEO InformationFujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA InformationIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).
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