The Salesforce North America Support Specialist is focused on driving operational excellence by testing and maintaining Salesforce for Professional Sales. This role also provides hands-on Salesforce support across the US, Mexico and Canada, mobile device support, and cross-platform Salesforce communications.

ESSENTIAL JOB FUNCTIONS

UAT testing for all North America Salesforce instances, including United States, Canada, and Mexico

Provide iPad Support for common basic requests and issues.

Provide Field Support over phones and email for Salesforce and Tablets

Work with Professional Sales System Administrator to ensure all enhancements and updates to Salesforce North American instance are documented in SOP and Fast Track training updated.

Submit Salesforce tickets to Jira based on technical details provided by the System Admin.

Send communications as requested by System Admin about system updates, outages, training materials, TSM Conference Calls, etc.

Attend required Salesforce group meetings, morning touch base, sprint planning, etc. necessary for project context.

Assist with administrative tasks within the department as necessary.

All other duties as assigned.

SKILLS/EDUCATION/EXPERIENCE

REQUIRED

High school diploma or equivalent (GED)

Ability to work in a fast-paced environment while managing multiple tasks simultaneously

Strong written and verbal communication skills

Proficient Microsoft Office skills (Word, Excel, PowerPoint, etc.)

Knowledge of the automotive industry

DESIRED

O’Reilly store or similar retail experience

Technical training or schooling

Bilingual proficiency in Spanish or French, and English

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization. 

Total Compensation Package:

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Team Member Health/Wellbeing Programs

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.