POSITION SUMMARY
The Professional Health Representative (Neuroscience) is responsible for maximizing the sales of products through the different sales & promotion activities within a certain geographic territory in UAE. His/her promotional orientation (i.e., Rx sales targets) will be to create better customer experience. Tasks are performed under the general direction of the Sales/Category Manager; however, the incumbent is fully responsible for the business and financial results of his or her geographical territory.
POSITION RESPONSIBILITIES
Engage on promotional science-based brand messages where product could support HCP in meeting patient need
Engagement is also focused on broader range of content (e.g. disease state)
Acts as key POC for seamless (compliant) reactive only connection to Pfizer SMEs and resources
Responsible for onboarding customers to new operating model and to new platforms (e.g., Digital Engagement Portal)
Knowledgeable of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Visits physicians to help them manage their patient’s disease using Pfizer products
Distributes knowledge using guidelines through product samples, marketing literature, clinical trials related to his products to help physicians and other healthcare professionals take the best decisions
Follows-up with HCP (KOL, physicians, pharmacists, or any other party having impact on the business), to gather feedback and questions regarding experience with Pfizer products
Provides approved information to HCP on Pfizer products, e.g., proper medical usage, dosage amounts and side effects
Enlists Pfizer products in the formulary of institutions
Provides feedback to sales management on customer requests, responses to promotions and product access. Also update on changes in the health care system or hospital structure
Involved in the pre preparation of the marketing campaign through giving feedback to the marketing team on what’s the real market, customers’ needs
Follows-up on stock, consumption and ordering process specially in government sector and institutions
Involved in Pfizer community awareness programs
Attends seminars and participate in setting up sales demonstration and exhibition
Organizes AV activities in his area
Initiates & Participate in the nomination & selection of the local speakers in his/her territory
Reports visits and other activities using ECMS
Attends regular sales meetings with DM, general meetings, and cycle meetings
Prepares short term POA restricted to his area and products
Presents reports according to DM recommendations and market needs
Updates his/her customer list according to the targeting process by understanding customer’s segmentations and customer insights
Understands customer disease management needs
Maintains and create new advocates by aligning to customer’s priorities/needs
Stands accountable for all customers e-mails, phone calls related to business
Executes the activities (International, regional, and local conferences, workshops) done by the marketing and medical department to engage its customers
Prepares Monthly report for sales, activities, market feedback, threats, opportunities
Participates in setting the engagement POA and play important role in its execution where applicable
Plays an important role in engaging customers via bold partnership programs
Explores business opportunities and expands the scope of his/her territory reach
ORGANIZATIONAL RELATIONSHIPS
Collaboration with Professional Health Reps across the Gulf
Interactions with Medical, Marketing, Finance, HR, Business Technology
Customers Administration Departments: Stores, Purchasing and Finance
Opinion Leaders and Field Experts
Service Providers and Competitors
EDUCATION AND EXPERIENCE
B.Sc. Pharmacy/Pharmacy Education Background
Minimum 3 years of total experience in Sales department and 2 years’ experience as Health/Medical Representative
Knowledge of the Pharmaceutical/Healthcare industry is required
Fluent in English language, Arabic is an advantage
TECHNICAL SKILLS REQUIREMENTS
Adherence to Pfizer Values and Behaviors
Commit to “One Pfizer” and our Bold move Organization imperatives
Have good written and verbal/oral communication skills
Demonstrate effective interpersonal, good persuasive and negotiation skills and must be change agile
Demonstrate effective selling, presentation and strong analytical skills
MUST be Computer literate and experienced user of Microsoft Office Suite (Excel, PowerPoint, Word)
MUST demonstrate Customer Facing Colleague competencies (CFC) of the future in line with:
Focusing on customer needs
Managing complexity in territory/assigned area(s)
Influence with insights
Drive value-based interactions
Establish credibility
Orchestrate
Embrace data and technology adoption/use
Navigate accounts
Collaborate well with team and others
Integrate patient perspective
Work Location Assignment: Remote - Field Based
Pfizer Gulf is an equal-opportunity employer, and we are proud of our commitment to creating a diverse and inclusive candidate pool to support and empower our workforce.
We strive to ensure that our people are heard, seen and cared for by creating an environment that fosters inclusion and inspires colleagues to speak up to promote an engaging and inclusive culture where they can thrive.
Our diverse workforce represents the patients we serve and the communities in which we operate.
We look forward to reviewing your application and thank you for your interest.
Sales