JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

                                                                                                                                                                                     About JLL Real Estate Management Services (REMS): 

The Real Estate Management Services division of JLL offers comprehensive workplace solutions designed to optimize the productivity, efficiency, and employee experience within organizations. Combining data-driven insights with innovative technologies, REMS assists businesses in creating tailored workplace strategies that align with their unique goals and objectives. By leveraging JLL's expertise in workplace strategy, space planning, change management, and workplace technology, the REMS team brings together the physical, digital, and cultural aspects of the workplace to drive employee satisfaction, collaboration, and overall business success.  

What the job involves: 

We are currently seeking a Technology Specialist to join our team. In this role, you will be working with our Sales Enablement PMO Director on administering several internal platforms, such as Monday.com, Seismic, SharePoint, Power BI, and QorusDocs.  

As a Technology Specialist at JLL, you will... 

Oversee ongoing platform management for Monday.com and QorusDocs 

Manage and administrate our workflow management system, Monday.com, and our proposal content management system, QorusDocs   

Act as the centralized point of contact for both systems, providing end-user licensing, support and troubleshooting 

Monitor and respond to reported bugs/issues by working with the user community, JLL IT, and vendor support team for quick resolution. 

Attend necessary training to stay current and increase knowledge of tool(s) features and enhancements 

Assist with end-user training, including developing training materials, providing live and virtual training for new users 

Collect, organize and scrub data 

Communicate system changes and feature/functionality updates to stakeholders 

With guidance from the team, write and edit process documentation, roadmap and strategy documents 

Analyze data related to adoption of platform features and make recommendations. 

With guidance from team, review key performance indicators (KPIs) to better identify, measure, and improve processes, tools, training, and quality 

Other essential role responsibilities 

Assist with administration of our sales content management system, Seismic 

Assist with administration of our learning management system, Seismic Learning 

With guidance from team, execute changes to reports and dashboards across platforms, learning about our internal analytics and sales processes 

Assist with development of Power Automate flows using APIs from multiple systems 

Collaborate with stakeholders and colleagues on ways to Support and lead ad-hoc technology projects as required 

Collaborate and communicate with cross-functional stakeholders to enhance and improve our systems and processes and execute processes and platform improvements 

Proactively identify information, sales resources, and best practices to drive user productivity and to optimize the user experience 

Highly organized – able to adeptly manage multiple projects, contacts, and conversations simultaneously 

Help leadership collect, analyze, and interpret platform data to provide insights and recommendations to the sales team 

Develop and maintain dashboards and reports to track key metrics 

Communicate findings and insights to stakeholders in clear and concise reports and presentations 
 

Program Details   

Location: San Jose, Costa Rica 

Interested? Here's what we’re looking for: 

Bachelor’s degree or equivalent 1-3 years experience in Business Operations, Data-related fields, Systems Architecture, or similar 

Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Teams & Outlook) 

You have strong written and verbal English communication skills 

You have a strong technical aptitude and process development skills, with the ability to understand technical concepts and interpret, document and formalize procedures. 

You are a results-driven self-starter who thrives in a fast-paced, high-growth work environment and can pivot quickly as change happens 

You are a critical thinker who can solution SaaS problems while advocating for customer issues 

You have interest in, or working knowledge of, coding or API development (a plus) 

You have the ability to influence stakeholders and technical/cross-functional teams in a positive and productive way 

You are comfortable with a high amount of autonomy to get things done 

You have a great attitude, want to make a difference, and a strong eagerness to support the team 

You anticipate the needs of others and think two steps ahead, with a fantastic customer service ethic and high expectations for quality 

You have strong follow through with tasks and projects 

You have that great quality of being calm under pressure 

You look at a problem and say, “I know I can solve it; I just need to figure out how.” 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.