JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Overview

We are seeking a professionally experienced individual with a strong background in facilities management and workplace experience; prior hospitality exposure will be considered an advantage. The successful candidate will demonstrate strong stakeholder engagement capabilities, effective communication skills with a good command of spoken and written English, and sound service recovery expertise. A proven customer‑centric approach, supported by strong attention to detail and a proactive mindset, is essential. This role requires the ability to balance operational delivery with experience‑focused outcomes while performing confidently in a fast‑paced, client‑facing corporate environment.

Key Responsibilities

Site Management

Develop and maintain strong relationships and rapport with clients and key stakeholders.

Manage the delivery of facilities services under JLL’s scope as the primary point of contact for the client.

Ensure full implementation and compliance with Operations, EHS, Finance, and Procurement policies, standards, procedures, and performance metrics.

Partner closely with client and  JLL regional team on all facility management matters and service delivery.

Consolidate site operational highlights and issues and prepare comprehensive monthly reports.

Handle customer issues professionally, tactfully, and confidently, ensuring timely resolution.

Drive client‑specific initiatives, including cost‑saving targets and best‑practice implementation.

Ensure the ongoing maintenance, safety, and upkeep of the facility.

Coordinate vendor and landlord engagements to support the functionality and efficiency of the office space.

Oversee data management, policies, procedures, and audits to ensure data integrity across all systems.

Ensure all regulatory documentation and statutory licenses are valid and up to date.

Finance & Procurement

Manage budgets in collaboration with the regional finance team, in accordance with client policies and practices, ensuring services are delivered within approved budgets.

Regularly review expenditure to demonstrate value, identify efficiencies, and recommend cost‑effective alternatives.

Source vendors and obtain quotations to support ad hoc works or events as required.

Ensure timely completion and closure of all Planned Preventive Maintenance (PPM) and ad hoc works.

Reporting & Administration

Ensure timely completion of monthly reports to meet client expectations and internal requirements.

Submit monthly operations reports aligned with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Maintain all operational trackers and documentation in an accurate and up‑to‑date manner.

Support and participate in client and JLL facilities management audits.

Undertake ad hoc tasks assigned by the Regional Facilities Lead.

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At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.