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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title

Soft Services Manager

Business unit

JLL Work Dynamics - Embassy of Canada to Japan in Tokyo

Reporting to

Facilities Manager (Lead Operational Manager)

Key stakeholders

Client staffSpecialised vendor staffJLL Account teamJLL Regional Support teams (including Help Desk)

Direct reports

None

Duties & responsibilities

What this job involves –

The Soft Services Manager will assist the onsite Lead Operational Manager with operational activities in Landscaping, Cleaning and Pest Control of the account excluding the residential areas. This includes vendor oversight and escorting, purchasing of material, equipment & supplies, and work order management.The Soft Services Manager will also provide the client with communications (notifications, announces) regarding all scheduled tasks (PPM & Periodical) as well as monthly reporting in English.

Performance objectives

Client/Stakeholder Management

Provide superior customer service to meet on-site client’s expectations;Using the JLL Corrigo Work order Management systems to coordinate and manage work order requests;Assist team to manage and coordinate timely completion of PPM (soft services), including the efficient completion of Work Requests on Corrigo.

Procurement & Vendor Management

Vendor Management of maintenance providers, meetings, site inspections, vendor supervision;Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works and providing escorting as needed).

Finance Management

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.

Site Operations Management

Assist in the implementation of Industry Best Practice operations;Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times;Seek ways to constantly reduce costs and improve operational standards;Always maintain premises in neat and good working condition.

Risk Management

Support the implementation and monitoring of disaster recovering and business continuity plans;Follow established escalation procedures and incident reporting procedures

Achieve Key Performance Indicators and Service Level Agreement targets

Sound like you? To apply you need to:

Have solid problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively;Show ability to converse in both Japanese and English (business level required);Have the ability to effectively deal with stressful situations;Be able to work independently;Be self-motivated, confident and energetic;Be flexible – able to adapt to rapidly changing situations;Be goal-oriented – able to focus on meeting all performance targets;Be a strong communicator: good presentation skills and possesses strong verbal & written communication skills (English & local language); also, be an active listener;Exhibit honesty and trustworthiness;Must be able to obtain and maintain the security clearance level that client nominates for this position.

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.