Job Title: Professional, BI Analyst Job Description "This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making within the Global - Executive Reporting team. Would be involved in End-to-End lifecycle of the Dashboard / reports: • Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications. • Support gathering requirements and Consultation / Solution Design. • Should be able to communicate effectively during the development phase. • Conducts and leads UAT, Troubleshooting and Resolution. • End-user Engagement: Communication and Education." Essential Functions / Core Responsibilities • Implementation and management of cross-functional performance indicators (KPI- s) to deliver related insights, seeking to drive significant impact and value enabled through data-driven decisions across the business. : Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement. : Package complex & ambiguous information to drive forward actionable insights. • Leverage data and information structure to ensure - single source of truth. • Improve the data availability by acting as a Subject Matter Expert between cross functional teams. • Ensure data accuracy, timeliness and validation prior to presentation. • Support business solution requirements and partner with the development and application delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards. • Works closely with multi-department Subject Matter Experts to support effective reporting and assist with testing for updates/improvements to existing business systems. • Develop reference materials for mapping and cross-referencing, creating methods for monitoring and reporting data incidents. Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables. • Actively promote a culture of collaboration and teamwork across organizational boundaries. Willing to break down functional silos to drive measurable business results. • Maintain confidentiality. Candidate Profile • 2-4 years of experience with data analysis and preparation, including experience with medium to large data sets. • Strong business and collaboration skills, and responsiveness to service needs and operational demands. • BPO experience and BPO metrics knowledge preferred. • Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field. • Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage • Advanced Excel covering Power pivots and Macros. • Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred. • Ability to tell a story with data and drive data literacy. • Excellent communications skills (both verbal and written); ability to interface with senior leadership (working language, plus English). • Ability to build good relationships and work cross-functionally. • Creative/Innovative thinking, intermediate analytical and conceptual thinking skills. • Problem solving skills and process improvement experience with sound decision making • A sense of urgency and proactivity are essential. Used to working with minimal supervision and results oriented • Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously • As a global organization, please be aware this role may cover 24x7 through rotation of shifts Location: PHL Cyberzone Cebu City - FCC Tower 3 & 4 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**