Job Title: Professional, BI Analyst Job Description The Business Intelligence Analyst will work with the WFM team to support the reporting tasks for Claro in Nicaragua. This role is aiming to meet reporting solutions within the SLA and keep them informed about the progress of the solutions. This role is responsible for collecting and analyzing large amounts of data to enable visualization, insights, and data-driven decision-making as part of the Business Intelligence and Insights group. The Business Intelligence Analyst will interact with internal and external stakeholders, they understand reporting requirements and suggest the right reporting solutions for the programs. Additionally, they will be interacting with internal teams to make sure the reporting solutions are created as per the stated requirements. This will include Automation team, Telephony team, ITSDM team, Manual Reporting team, Data Acquisition team, etc. **Requirements** + 1 -3 years of experience with data analysis and preparation, including experience with medium to large data sets. + BPO experience and BPO metrics knowledge preferred. + Bachelors' degree preferred, preferably in Statistics, Economics, Computer Science, Mathematics, or similar quantitative field. + Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc. is an advantage. + Must: Advanced Excel covering Power pivots and Macros. + Intermediate SQL, data visualization tools, and a strong background in medium to large-scale, shared data environments is preferred. + Spanish and English: Excellent communications skills (verbal and written) is a must; ability to interface with senior leadership. + Ability to tell a story with data and drive data literacy. + Ensure data accuracy, timeliness, and validation prior to presentation. + Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables. + Creative/Innovative thinking, intermediate analytical and conceptual thinking skills. + Problem solving skills and process improvement experience with sound decision making. + A sense of urgency and proactivity are essential. Used to working with minimal supervision and results oriented. + Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously. **Responsibilities** This resource will be involved in End-to-End lifecycle of the Dashboard / reports: •   Interfacing with relevant stakeholders and users on understanding of the data flow and usage between applications. •   Support gathering requirements and Consultation / Solution Design. •   Should be able to communicate effectively during the development phase. •   Conducts and leads UAT, Troubleshooting and Resolution. •   End-user Engagement: Communication and Education. + Author documentation for SOPs and the knowledge base. Creating playbooks around the role and deliverables. + Creative/Innovative thinking, intermediate analytical and conceptual thinking skills. + Problem solving skills and process improvement experience with sound decision making. + A sense of urgency and proactivity are essential. Used to working with minimal supervision and results oriented. + Ability to excel in a fast-paced, changing environment, managing multiple priorities and projects simultaneously. + Maintain confidentiality. + As a global organization, please be aware this role may cover 24x7 through rotation of shifts. + Support business solution requirements and partner with the Development and Application Delivery teams on developing reports / dashboards to feed into daily, weekly, monthly, quarterly, and annual KPI's and dashboards. + Work collaboratively with Lead Business Intelligence Consultant or Supervisor to Plan and deliver analysis to operational management – analysis includes information surrounding root cause, impact assessment and identifying key areas for possible process improvement. + Strong business and collaboration skills, and responsiveness to service needs and operational demands. + Must works closely with multi-department and show ability to build good relationships and work cross-functionally. + Actively promote a culture of collaboration and teamwork across organizational boundaries. Location: Nicaragua- Managua Language Requirements: English, Spanish (Required) Time Type: Full time2025-07-30 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**