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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

We are currently seeking an experienced professional to join our team in the role of Production Support Specialist in Global Reconciliations. The role requirement is working in Production and support services for Global Reconditions having multiple TLM and reconciliation instances, huge infrastructure estate and global business spread across 40 countries. This is an individual contributor role, working with Production Support Manager on overall production Stability, owning Production Infrastructure and all related activities. Global Production Support team’s responsibility is to keep the Production stable, answer business queries, failures / incidents in production.
Please note - the role requires working in UK shift (1PM to 9:30PM IST).

In this role, you will:
Be responsible for Production Stability as priority

Work closely with Global Production Support and development team for Global Reconditions spread across India, China, and CanadaMake sure follow-the-sun model is setup and effectively running; own with the implementation of service management strategy and support model globallyOwner and point of contact for driving improvements in production and Production KPI’s for suite of applications in Global Recs ITDrive Incident management - minimize service disruption by driving timely resolution of incidents.Problem management - Ensure a proactive stance to post-incident review and problem follow-up / PR from PIR and frequent failuresActively take ownership of daily activities of production to ensure timely and effective reporting, tracking, follow-up, and communication of incidents

Work closely with Business Support and leads to set-up consistent monitoring, communications, and day to day operations

Be responsible for Communications across Production services

Own all the communication on Production with business along with PSM and all related internal / external teams / stakeholdersResponsible for all regions ‘State of the Nation’ Daily report detailing Incidents across the Global Recs technology estate.Participate in cross Global Business / Global Function (GB/GF) Communities of Practice (CoP) meetings to help influence key decisions made at a group level.

Represent Recs, Fees and Billing in multiple MSS and regional Meetings, Service Resilience working groups and Service Management forums.

Be responsible and own Efficiency Gains / Service Reliability

Continually improving the operating environment for production, focusing on reducing toil, improving automation across MSSOT, using data.Understand all changes in the wider context of the business lines/ areas we support and those on which the portfolio has an impact, including Regulatory, Transformation and Data Management projects.Drive consistent monitoring and alerting through all Recs applications.Drive / Provide support in identification and resolution of all incidents associated with the IT service, partnering with the Engineering Centre Heads and Service Management LeadsDrive / Develop and/or improve monitoring tools and lead automation initiatives across the department as per the Site Reliability Engineering (SRE) principles. Primarily responsible as the production practice lead for Global Recs IT but should be flexible to extend scope across Intellimatch and Fees and Billing as and when required.Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.Should be able to identify the blockers/impediments that slowing the PDPTPPY and help PODs/Delivery teams to remediate the blockers with the help of engineering team.