At **Citi** we’re not just building technology, we’re building the future of banking. Encompassing a broad range of specialties, roles, and cultures, our teams are creating innovations used across the globe. Citi is constantly growing and progressing through our technology, with laser focused on evolving the ways of doing things. As one of the world’s most global banks we’re changing how the world does business **Shape your Career with Citi** We’re currently looking for a high caliber professional to join our team as **25897019** **Officer,** **Production Support Engineering ( Distributed systems ) -C10- Hybrid** based in **Chennai** , India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. **Responsibilities:** + Incident Management: Deep understanding of incident response, recovery processes, and engineering operations in enterprise environments & the related KPIs. + Automation: Champion automation initiatives to streamline operational tasks, improve efficiency, and reduce manual intervention. This includes scripting for automated health checks, alerting, and remediation. + Collaboration: Work closely with development, infrastructure, and business teams to ensure seamless communication and collaboration throughout the incident lifecycle. Participate in post-mortem analysis and contribute to continuous improvement efforts. **Distributed:** **1. Core technical skills in operating systems (Linux – Rhel), databases ( Oracle, Mongo DB), middleware/application layers ( websphere, ngnix, tomcat), message queues (IBM MQ, Kafka)** **2. Strong scripting and automation skills eg phython, shell scripting and experience in AI/ML will be an added advantage.** **Qualifications:** + 2-5 years of relevant experience in an Engineering role + Experience working in Financial Services or a large complex and/or global environment + Project Management experience + Consistently demonstrates clear and concise written and verbal communication + Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices + Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements + Proven track record of operational process change and improvement **Education:** + Bachelor’s degree/University degree or equivalent experience ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Systems & Engineering ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.