**Introduction** We are looking for a Production Support Engineer to provide support for ADMS Data Pipelines built on AWS. This role involves monitoring and responding to incidents, ensuring timely resolution, and collaborating with teams to maintain system stability. Ideal candidates will have strong problem-solving skills and a basic understanding of data engineering concepts. **Your role and responsibilities** * Monitor Help Desk systems (e.g., ServiceNow) to identify and respond to L1/L2 incidents. * Acknowledge and set ticket status to "In Progress" within a 30-minute SLA. * Troubleshoot and resolve production issues related to data pipelines. * Collaborate with cross-functional teams to ensure smooth operations and timely issue resolution. * Document incident resolutions and maintain accurate records for future reference. * Participate in continuous improvement initiatives for support processes. **Required technical and professional expertise** * Collaboration: Ability to work effectively in a team environment. * Education: Bachelor’s degree in Computer Science or a related field. * Strong analytical and problem-solving skills. * Basic understanding of cloud environments (preferably AWS). **Preferred technical and professional experience** * ETL/ELT: Basic experience with ETL/ELT technologies. * Familiarity with data pipeline concepts and monitoring tools. * Exposure to incident management systems like ServiceNow. * Knowledge of scripting languages (e.g., Python, Shell) for automation. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.