Our client, a leader in the technology sector, is seeking a Production Support to join their team. As a Production Support, you will be part of the Application Support team, ensuring the smooth operation of critical applications in the Payments space. The ideal candidate will have strong analytical skills, excellent problem-solving abilities, and a collaborative mindset which will align successfully in the organization. **Job Title:** Production Support **Location: Charlotte, NC** **Pay Range: $44.18 per hour** **What's the Job?** + Provide application support for critical applications, ensuring 100% SLA compliance. + Monitor and triage production tickets/issues effectively. + Prepare Root Cause Analysis (RCA) documents for incidents. + Collaborate with application teams and support teams to resolve issues. + Write scripts to automate routine tasks and enhance operational efficiency. **What's Needed?** + Proven experience with Java/J2EE technologies. + Familiarity with Oracle SQL/PLSQL. + Hands-on experience with Splunk for issue analysis. + Experience in Unix/Linux scripting. + Ability to provide support after hours and on weekends as needed. **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Gain hands-on experience with cutting-edge technologies. + Develop your skills in application support and problem resolution. + Be part of a team that values innovation and continuous improvement. + Engage in a hybrid work model that promotes work-life balance. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.