Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Description:

Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, call center support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Intermediate level position performs routine and various item processing functions under moderate supervision within a process that has built-in checks and balances. Decisions have some impact on internal and external customer relationship. Basic knowledge of Explanation of Benefit (EOB). 

General Function:
Responsible for accurate and timely keying of information from images or original documents according to customer instructions.  Data keyed must be highly accurate and pass various edits.

Schedule: Sunday thru Thursday  8:00am  to 4:30pm 

Responsibilities:

Addresses issues in production proactively and handles complex client escalationsPrioritizes and organizes work to increase effectiveness, efficiency, and productivityMonitors and reviews documentation requirementsResolves peer or customer escalations and inquiriesExecutes on policies and procedures in connection with firm policies and guidelines regarding document managementUse full keyboard and numeric pad.  Enter data based on customer instructions and screen prompts Acknowledge out of balance transactions Complete all tasks by customer’s specified deadlines.Communicate computer system problems Other assigned duties

Required Qualifications:

1+ years relatable experience  Ability to process transactions based on documented proceduresBasic Banking Operations experienceTeam player with ability to multitaskAttention to detailAdapts to change and a quick learnerReceptive to coachingProficient in MS Office

Desired Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutionsExcels in working among diverse viewpoints to determine the best path forwardExperience in connecting with a diverse set of clients to understand future business needs – is a continuous learnerCommitment to challenging the status quo and promoting positive change.

Skills:

AdaptabilityAttention to DetailBusiness Operations ManagementCustomer and Client FocusPolicies, Procedures, and Guidelines ManagementCollaborationIssue ManagementOrganizational EffectivenessPrioritizationProblem SolvingConfronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Shift:

1st shift (United States of America)

Hours Per Week: 

40