**Position Profile** The **Field Representative I, Fulfillment** provides operational support in a fulfillment center across a range of functions. This includes operating high-volume printing equipment (Segment 5), completing large-scale print jobs, performing bindery and finishing tasks, handling incoming/outgoing mail and faxes, shipping and receiving, and maintaining copier equipment. Additional responsibilities may include light maintenance, meeting room setups, and customer service duties such as reception or call center support. **Job Duties and Responsibilities** Operate high-volume printing equipment and perform binding and finishing work Set up and run all applications on printing equipment Conduct daily inspections of convenience copiers; clear jams and report issues Perform repair and basic maintenance on copier equipment Maintain records and inventory of supplies for reporting purposes Distribute office supplies, mail, and fax transmissions to internal personnel Calculate job charges and maintain billing logs Respond to and coordinate all service calls as required by the customer Deliver completed print jobs to designated locations both on- and off-site Maintain daily service and meter logs Travel between customer buildings as needed Respond to customer inquiries regarding job status or feasibility Keep copier areas neat, clean, and fully stocked Assist with shipping and receiving of materials Set up meeting rooms and assist with light facility maintenance Support building occupant moves and minor cleaning duties Operate additional office and production equipment (e.g., shrink-wrap, paper cutter, bindery tools) Use office technology including calculators, fax machines, postage meters, and some PC applications Perform document filing, purging, and archiving as required Complete other duties as assigned **Qualifications (Education, Experience, and Certifications)** High school diploma or GED required 2–3 years of relevant work experience Experience in a high-production or mechanically sophisticated print environment preferred Valid driver’s license and minimum auto insurance coverage required Ability to learn complex production and communication systems (e.g., client-specific mainframe applications) **Knowledge, Skills, and Abilities** Working knowledge of copier equipment and repair preferred Familiarity with shipping and receiving procedures Basic knowledge of electronics preferred Ability to work independently and manage time effectively Strong troubleshooting and problem-solving skills Ability to follow mail delivery instructions and understand packing requirements Ability to read and comprehend technical manuals and related materials Excellent customer service and verbal communication skills **Working Conditions and Physical Demands** Frequent exposure to printer noise, toner, and changing temperatures Potential for minor injuries (e.g., paper cuts, box handling) Exposure to outdoor conditions when traveling between buildings Frequent contact with customers, staff, managers, and vendors High-stress environment due to tight deadlines and quick turnarounds Physical activity may include standing, walking, bending, lifting (up to 50 lbs), and pushing/pulling heavy equipment (up to 400 lbs) Occasional night and weekend overtime may be required, including emergency response **Disclaimer:** The statements above are intended to describe the general nature and level of work performed in this role. They are not an exhaustive list of all duties, skills, responsibilities, or working conditions. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.