Description
The product surveillance analyst or postmarket surveillance lab analyst in this role performs evaluations on various types of returned devices associated with reported complaints. Analysis involves using procedures, judgment and experience to determine appropriate testing of returned products; determining a well-documented and accurate root cause evaluation; reviewing of Device History Records; coordinating product testing/analysis with other internal departments and external consultants; and preparing technical reports of evaluations. During the file management portion of this role, one is responsible for receiving the complaints from the customer/field, asking questions, and submitting evaluations on findings.
50% of the job will be on site in Plymouth working in the biohazardous lab doing the analysis on the returned devices and 50% or the role will be done from a computer writing up the findings/reports.
Additional Skills & Qualifications
Bachelors Degree in a science related field (biology, biochemistry, neuroscience, etc)
0-2 years of experience within a lab or medical space
Technical writing experience
Proven ability to communicate effectively and efficiently (verified by references)
Proven strong communication skills (verified by references)
Strong customer service skills
The Product Surveillance Analyst must be able to:
Collaborate independently with other team members and departments needing product complaint information. Use procedures, judgment and experience to determine appropriate testing of returned products with minimal guidance. Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. Ability to leverage and/or engage others to accomplish projects. Ascertain when additional support may be needed from other teams based on product analysis findings (e.g. potential manufacturing-related issues). Poses and apply strong analytical and problem solving skills.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Plymouth,MN.
Application Deadline
This position is anticipated to close on Sep 23, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.