As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

 

 

Purpose of the position

 

 

To provide best in class customer experience by delivering differentiated solutions, including market leading product and data-driven services, throughout the product lifecycle with market leading offerings supporting our customers & organisation to meet our sustainability targets. Lead the Product Support & Warranty team including oversight of quality requirements. Leads and executes customer requirements for training, warranty assessment and end to end quality oversight.

 

 

Main tasks and responsibilities

 

Act and work as daily leader for the quality and product support team Oversight on End2End quality; Provide direction and communicate quality issues. Agree together with PM’s the actions needed. Participate in PLC projects, communicate, and document product changes for sales and service organization. Development of technical documentation, instructions and instruction videos in line with possibilities provided by the latest technology. Keeping current material up to date.??? Conducting and preparing technical product training for global service personnel, and technical personnel of Hiab partners Visit customers when the service, organization and ASTS team needs help in diagnostics and quality claim assessment, handling and decision-making with suppliers and partners. Participating in new product development (NPD) and product lifetime care (PLC) projects for existing products as the quality and product support department responsible. Secure the voice of the customer is included in the product design. Aim to reduce warranty cost based on warranty claim data and increase field reliability of the products and solutions. Continuous review and monitoring of warranty claim statistics designing actions and programs for corrective actions and product quality improvement. Analysis of warranty claim data, and early identification of quality issues from production, supplier quality or design origin. Handling of warranty claims (deciding what claims are eligible for warranty, and which are not).

 

What you’ll need to succeed

 

Education:

Relevant educational background (e.g. B.Sc. or M.Sc. in Engineering) or equivalent skill set

 

Experience:

Work experience (3+ years) in the fields of load handling, transportation or equivalent Practical experience in implementing customized load handling solutions accumulates seniority in the role

 

Competencies:

Good training skills and willingness to travel around the world on work assignments Strong communication and negotiation skills to work as a part of a global organization and to decide for warranty compensation Understanding of today' s requirements on digitalization and connectivity Good knowledge in steel structures, hydraulic, electric and electronic systems Knowledge of control systemsKnowledge of commercial vehicles is considered as an asset Cross functional collaboration skills

Desired behavior:

Professional and career development coaching of team members Ability to work in a Matrix structure in ambiguity (self lead) Strong ability to influence within the region and global function Customer centric mindset Organised Communicating

 

Language skills:

Fluent in English (written and spoken) Other language skills are beneficial

 

 

You will be part of

 

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.

 

Interested to join?

 

If you are excited about this opportunity, please submit your application in English.

 

 

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.  
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com