Position Purpose:

We are seeking a highly skilled Middleware Support Specialist to join our team. The ideal candidate will be responsible for managing and supporting various middleware technologies, ensuring efficient and reliable execution of business processes and IT operations. This role involves working with IBM Workload Automation, AMQ (Apache ActiveMQ), IBM MQ (WebSphere MQ), and other related tools and applications. 
 

Key Responsibilities:

IBM Workload Automation (IWA/Grid): 

Job Scheduling and Orchestration 

Cross-Platform Support 

Workflow Automation 

Event-Driven Automation 

Resource Optimization 

Integration with Enterprise Applications 

Monitoring and Reporting 

Scalability and Flexibility 

Ensure IWA Infrastructure is correct and running 

Ensure Server Pre/Post Patching and validations are completed in Non-Production & Production 

Ensure Servers are linked to the Domain Managers 

Ensure Server Load is under threshold 

Ensure all JVMs are running 

Manage Log File sizes 

Enable/Disable Log level changes 

Messaging: 

AMQ (Store & Corporate Environment): 

Queue Monitoring 

Message reprocessing 

Patching support 

Broker, Camel Down infrastructure support 

Reprocess Error and DLQ messages 

Dashboard monitoring 

WMQ – WebSphere MQ/IBM MQ (Corporate Environment): 

Manage Queue Managers 

Provide Patching Support 

 Reprocessing Error and DLQ messages 

Monitor Dashboard (Insight and Pulse) 

Utilize Tools: Webconsole, MQMon, MessageMover, Insight Dashboard, Pulse, QueueView, Qinventory, MyOps Dashboard 

ITX - IBM Transformation eXtender/EAI - Enterprise Application Integration: 

Ensure the infrastructure is running, reprocess PO/BOL/ASN and validations of transfer completed. 

Provide operation support including restarting ports, port bounces, and monitoring dashboards (Insight). 

Ensure Pre and Post Patching is completed 

Ensure Infrastructure and transfers are occurring. 

Tools: Looker and Insight 

Bizlink: 

Failed Transfer Operations support 

Locate Files 

Manual Poll/Cancel transfers 

GSCDI – Global Supply Chain Data Integration: 

Failed Job reprocessing 

Investigate and Remediate Data Rejection (e.g., POs/ASN/BON) 

Missing Files/Data 

Types of Data: Adjustments, Shipment, Receipts, Advance Shipment Notice (ASN), Inventory, Purchase Order (PO) 

Tools: Abinitio, TWS, Linux, Oracle, DB2 

Printer Management: 

Store 

DC 

Qualifications: 

Bachelor's degree in Computer Science, Information Technology, or related field. 

Proven experience in middleware support and management. 

Strong knowledge of IBM Workload Automation, AMQ, IBM MQ, and related tools. 

Excellent problem-solving skills and attention to detail. 

Ability to work collaboratively with cross-functional teams. 

Strong communication skills. 

Must be legally permitted to work in the United States. 

Preferred Skills: 

Experience with Linux/BSD, Oracle, DB2, and other related technologies. 

Familiarity with enterprise applications and integration. 

Experience in PowerShell, Bash, Linux command, Java, or Github.  

Knowledge of monitoring and reporting tools. 

Strong communication and interpersonal skills. 

Professional technical communication and technical writing to increase Knowledge Base Articles 

Direct Manager/Direct Reports:

Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

1

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Being Resilient: Rebounding from setbacks and adversity when facing difficult situationsCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the uniqueneeds of different audiencesCustomer Focus: Building strong customer relationships and delivering customer-centric solutionsDecision Quality: Making good and timely decisions that keep the organization moving forwardInterpersonal Savvy: Relating openly and comfortably with diverse groups of peopleManages Conflict: Handling conflict situations effectively, with a minimum of noiseNimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodderResourcefulness: Securing and deploying resources effectively and efficientlySituational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations