Overview Join the Lippert Team! Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all of our customers. Product Support Specialist Our Product Support Specialists interface with customers regarding technical aspects of our products and services. They provide problem resolution and troubleshooting to our customers and are key in communication regarding product updates, feedback from customers both internal and external to ensure customer satisfaction. Responsibilities Research and development of technical information and materials Research and development of product information and catalogs Research and development of competitive catalogs Maintenance of computer records Troubleshooting; orders, shipments, discrepancies, etc. Preparing and attending industry trade shows Update and document Hitch Application carryover list Communication with outside vendors and sales representatives. Ability to handle multiple calls with a daily basis; must be able to assist and troubleshoot customer’s problems Answering customer product questions Qualifications: Work Experience: 1 year of experience in Customer Relations in the automotive service field Computer Skills: Experience with Microsoft Office Suites as well as AS400 Work Authorization/Security Clearance Work Authorization Must be eligible to work for any employer in the United States Why We are Different: At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members’ unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members. What You will Get: A unique, inclusive and supportive company culture. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more! Fair and competitive compensation. Career development and mentoring and opportunities to grow. Holiday, personal and vacation days. Apply at careers.lippert.com! Pay Group : AAP/EEO Statement Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert. Lippert’s strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment. Know Your Rights