Solutions for Every Season We engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm.  

 
The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications   

 
Your Impact   

Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break downs   Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation   Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option   Communicate issues and future needs to the R&D team for current and future products   In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch 

 
Your Experience and qualifications  

Qualifications & Skills: Bachelor’s degree in Agricultural Systems Technology, Agronomy, or equivalent experience (3+ years in Precision Ag support or 5+ years in product support); strong writing and editing skills, creativity, public speaking ability, problem-solving skills, and familiarity with agriculture.   Customer Experience & Training Projects: Lead and deliver initiatives focused on improving customer experience, process efficiency, and training effectiveness, including breakout sessions at dealer trainings and PTx conferences.   Technical Content Creation: Generate and edit technical publications such as operator and installation manuals, service bulletins, knowledge base articles, and product instructions to support product understanding and usage.   Trade Show & Equipment Management: Handle setup, staffing, and teardown of booths at regional and national trade shows; rebuild and maintain planters used for testing, training, and demonstrations, including full product installations.   Field Data & Product Research: Compile, analyze, and report test plot and field data to support marketing strategies and product development; assist and occasionally present at Planter Technology Institution events. 

Your Benefits  

Health care and wellness plans   Dental and vision plans   Flexible and virtual work options (where available)   401(k) Savings Plan with company match   Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price   Paid holidays and paid time off   Health savings and flexible spending accounts   Reimbursement for continuing education   Life insurance and other supplemental insurance plans 

Your Workplace  

You will work with your wonderful PTx colleagues from Westminster, USA (Hybrid/Remote)  

 

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.  

 

Join us as we bring agriculture into the future and apply now!