Product Support Specialist Date: Sep 24, 2025 Req ID: 102131 Location: Westminster, CO, US Brand: PTx Workplace Type: Hybrid/Remote Solutions for Every Season We engineer and deliver precision ag hardware, software, and cloud-based platforms that connect every corner of the farm. The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications **Your Impact** + Field calls from growers and dealers on technical support questions during office hours as well as an after-hours rotation. These calls will include support requests for such things as installation, in-field operation, and in-field break downs + Respond to inquiries and call-back requests placed on the on-line ticket system during office hours as well as during the after-hours rotation + Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option + Communicate issues and future needs to the R&D team for current and future products + In collaboration with R&D, being actively involved with the go-to-market process for some of our new products to ensure a successful product launch **Your Experience and qualifications** + Qualifications & Skills: Bachelor’s degree in Agricultural Systems Technology, Agronomy, or equivalent experience (3+ years in Precision Ag support or 5+ years in product support); strong writing and editing skills, creativity, public speaking ability, problem-solving skills, and familiarity with agriculture. + Customer Experience & Training Projects: Lead and deliver initiatives focused on improving customer experience, process efficiency, and training effectiveness, including breakout sessions at dealer trainings and PTx conferences. + Technical Content Creation: Generate and edit technical publications such as operator and installation manuals, service bulletins, knowledge base articles, and product instructions to support product understanding and usage. + Trade Show & Equipment Management: Handle setup, staffing, and teardown of booths at regional and national trade shows; rebuild and maintain planters used for testing, training, and demonstrations, including full product installations. + Field Data & Product Research: Compile, analyze, and report test plot and field data to support marketing strategies and product development; assist and occasionally present at Planter Technology Institution events. **Your Benefits** + Health care and wellness plans + Dental and vision plans + Flexible and virtual work options (where available) + 401(k) Savings Plan with company match + Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price + Paid holidays and paid time off + Health savings and flexible spending accounts + Reimbursement for continuing education + Life insurance and other supplemental insurance plans **Your Workplace** You will work with your wonderful PTx colleagues from Westminster, USA (Hybrid/Remote) We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives. **Join us as we bring agriculture into the future and apply now!** **Solutions for Every Season** We engineer and deliver precision ag hardware, software, and cloud based platforms that connect every corner of the farm. **Nearest Major Market:** Denver **Job Segment:** Event Marketing, Cloud, Testing, Agricultural, Scientific, Marketing, Technology, Agriculture, Engineering