Job Description Insight Global is seeking a Customer Product Support Specialist for a direct hire opportunity in the Cincinnati area. This resource will be joining a client who supports the aerospace industry that is rapidly growing in the local area. This role will be playing a crucial part in the managing of customer accounts and supporting key aerospace clients. You will be providing a high level of contract, technical and regulatory accuracy for these clients. You will operate as the liaison between customers, internal teams and external partners to ensure customer quotes, and orders are communicated and executed in a timely manner. You'll be utilizing ERP/CRM systems on a day to day and having this experience is key to the role. This resource needs to come from an aerospace or DOD background. Other responsibilities: • Monitor order performance metrics and drive resolution of delays, shortages, or quality issues. • Evaluate incoming service requests and determine repair vs. replacement options • Coordinate with suppliers to obtain quotations, lead times, and technical details for service or upgrades. • Develop and communicate clear, detailed workscope packages to suppliers to ensure alignment on repair expectations and requirements • Prepare and issue accurate, customer-friendly quotes based on vendor input and internal pricing guidelines • Track tools or equipment throughout the repair cycle, including shipping, receiving, and documentation We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 5+ years of experience in customer service position Recent aerospace or DOD industry experience ERP or CRM (open to any of them) experience Experience in product support and product customer support Handling multiple orders at one time, efficient, and not afraid to pick up the phone to call customers and clients Associate's degree or higher OEM experience International suppliers and logistics experience Bachelor's Degree null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.