As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
Hiab is looking for a Product Support Specialist who will provide best in class customer experience by delivering differentiated and market leading remote services solutions, supporting our customers & organisation to meet our strategic targets.
The position will be based in Raisio, Finland.
Main tasks and responsibilities
Prioritization and timely resolution of customer quality issues and technical support questions Point of contact for technical support teams around the world Provides specification, installation and application guidance to internal and external customers Technical training to partners, distributors, sales companies, bodybuilders and customers Establishes, distributes and follows-up service letters and product re-calls (contribute to content) Documentation creation (manuals, instruction video, warranty books, etc.) Tracks, routes and redirects problems to correct resources Ensures proper facts and problem reports to R&D, QA and other PSC units Provides content to the PLC (Product Lifetime Care) process (cases, documents, reports, etc) Facilitates complex and cross functional root cause analysis incl. escalation to PLC Participates in development and NPD (New Product Development) - projects as subject matter expertise Recommends procedure / process and product modifications.
What you’ll need to succeed
University Degree: A Bachelor's or Master's degree in Engineering Experience: 5+ years of experience in a similar position, preferably in on-road load handling or heavy machinery Understanding of hydraulic and CAN-controlled machinery Hands-on experience with heavy machinery and/or technical writing is preferred Interpersonal Skills: The ability to build and maintain strong working relationships with colleagues, customers, and stakeholders is vital Problem-Solving Skills: The ability to analyze complex problems, develop creative solutions, and implement them effectively Communication Skills: Excellent communication skills, including the ability to present technical information clearly Language Proficiency: Fluency in both spoken and written English is mandatory. Other language skills are considered as an asset
You will be part of
We offer you a position in a global organization where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Interested to join?
If you are excited about this opportunity, please submit your application with your CV in English by 15.08.2025. We process applications on an ongoing basis, and the position may be filled before the deadline. We look forward to hearing from you!
Please note that the recruitment process for this position is coordinated by our HR team part of Hiab Business Services based in Bulgaria.
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.
As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com