Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Product Support Specialist

Polanco, Mexico City (Hybrid)

Position Summary

Thales is looking for a Product Support Specialist dedicated and detail-oriented Support Specialist to join our team. This role will be crucial in providing administrative support, preparing reports, creating presentations, and assisting with various tasks to ensure the smooth operation of our support services. We are looking for a proactive problem-solver with excellent organizational and communication skills.

Key Areas of Responsibility

Compile and analyze data to generate reports that provide insights into support operations and customer satisfaction.Create and design presentations for internal and external stakeholders.Perform various administrative tasks to support the team and enhance productivity.Organize and manage tasks efficiently to ensure timely completion of projects.Maintain accurate records of customer interactions, issues, and resolutions.Communicate updates and important information effectively

Minimum Qualifications

Bachelor’s degree in business administration, Information Technology, or a related field of study; and / or equivalent experience.Proven experience in an administrative or support role, preferably in a technical support environment.Knowledge of Cybersecurity topics.Experience with report generation and data analysis.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.Intermediate-advanced English proficiency, oral and written.Strong communicator and negotiator, analytical, results-oriented, customer-oriented, a strong time manager, autonomous, honest, and empathetic, strong focus on helping customers and ensuring their satisfaction.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

Thales provides an extensive benefits program for all full-time employees and their eligible dependents, including the following: Elective Health and Dental plans.Company paid holidays, vacation days, and paid sick leave.Company provided Life Insurance.

Why Join Us?

Say HI and learn more about working at Thales click here.

#LI-Hybrid

#LI-EB1

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!