Product Support Engineer / Field Support Representative
Parsons
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.
Job Description:
Parsons is seeking amazingly talented Product Support Engineers / Field Support Representatives whose role will be essential to the delivery of high performance, secure, mission critical solutions. We seek PSE/FSRs that are versatile, display leadership qualities, and are enthusiastic about tackling new challenges as we continue to provide the military with cutting edge tools.
What You’ll Be Doing:
Serve as a member of the EWI Product Support Team (PST) to gain proficiency in EWPMT-V1 / gain familiarization with the EWPMT-V1 ‘Pillars of Training’; directly reporting to the EWI PST Team LeadIntegrate EWI Product Support into the software delivery pipelineAssist in the creation, development, review, validation, verification, and updating of EWPMT training materialsAssist in the creation, development, review, validation, verification, and updating of change pages to the EWPMT MIL-STD Technical ManualCoordinate MIL-STD Technical Manual change pages with the EWI / CECOM matrix Tech WriterAssist in the creation, development, review, validation, verification, and updating of the EWPMT TRADOC Training Support Packages (TSP)Liaison with the T2COM / TRADOC New Systems Integration Branch (NSIB)Coordinate with the NSIB to execute TRADOC TSP changes within the TRADOC Development Capability (TDC) SystemStay current on TRADOC Development and Instruction standardsSupport New Equipment Training (NET) / New Equipment Fielding (NEF) activitiesDevelop and update the EWPMT Community of Service page on Microsoft TeamsMonitor and manage Mission Command Support Center (MCSC) trouble ticketsIncorporate lessons learned from NET/F and MCSC to enable modernizationSupport Software Qualification Testing / Software Acceptance TestingSupport Development, Security, and Operations (DevSecOps) activitiesSupport Continuous Integration / Continuous Development pipeline activitiesPrepare and deliver military type briefingsPrepare and deliver military type reportsPrepare administrative or acquisition related documentationDevelop, review, validate, verify, and update Materiel Fielding PlansAssist with Total Package Fielding processes to include warehouse operationsCollaborate and interact with other team members to identify and resolve issuesComplete other duties assigned by the PST LeadWhat Required Skills You’ll Bring:
Bachelor’s degree10 years of related experience. Experience can be a combination of applicable military experience in the following Military Occupational Specialties:Electromagnetic Spectrum ManagerElectronic Warfare Officer / TechnicianField ArtilleryNetwork TechnicianMust be able to lift at least 75 poundsMust be willing to travel 50-90% Temporary Duty (TDY)Must have a U.S. Passport to travel TDY OCONUSMust be a U.S. Citizen and hold a Secret security clearance.What Desired Skills You’ll Bring:
Local APG commuting area; remote / telework negotiable if highly qualifiedSystem integration experience with military networks, Electronic Warfare Systems or Battle Command Systems (i.e. AFATDS, JBC-P, DDS, EWPMT, TLS-MP (Kraken / Beast+, TEWS)Certification in the TRADOC Common Faculty Development-Developer Course (CFD-DC)Certification in the TRADOC Common Faculty Development-Instructor Course (CFD-IC)Certification in the TRADOC Training Development Capability (TDC)Expert communication skills both verbal / writingExpert interpersonal / teamwork / coalition building skillsAbility to analyze data, conduct independent research, prepare reports, and create presentationsDigital organizational skills (Microsoft Office / Teams or product data management tools)Self-starter; self-motivatorHold or be able to obtain a Top Secret security clearance and SCISecurity Clearance Requirement:
An active Secret security clearance is required for this position.This position is part of our Federal Solutions team.The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary Range: $125,100.00 - $225,200.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.
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