About Us: We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact. **Position: Product Support Engineer** **Corporate Overview** Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly committed to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity. **The Role** We are seeking an experienced Technical Support Engineer to provide world-class support for our Data Security Posture Management (DSPM) platform. The ideal candidate will have a deep technical understanding of cloud environments, databases, and data security practices, coupled with excellent troubleshooting skills and a customer-centric mindset. **Responsibilities:** + Act as the primary technical support contact for customers, troubleshooting and resolving complex DSPM-related issues. + Triage technical problems, escalating to Engineering when necessary, and ensure timely delivery of solutions to customers. + Support customer environments across AWS, Azure, and GCP, addressing challenges with configuration, authentication, encryption, and security best practices. + Provide hands-on guidance for database integrations (e.g., SQL, NoSQL, MongoDB) and ensure proper security mechanisms are in place. + Championing customer success by identifying recurring issues and proposing long-term solutions. + Manage product escalations, function as a liaison between customers, and various levels of support, engineering and product teams. + Maintain knowledge base of technical documentation, FAQs, and step-by-step guides for internal and customer use. + Documenting work in the ticketing system (Salesforce experience preferred). + Shift work may be required (hours may differ depending on customer demand and business need). **Requirements for the role:** + 5+ years of technical support experience in a cloud or data security role. + Proven track record of resolving complex technical issues in enterprise environments. + In-depth knowledge of AWS, Azure, and GCP security configurations and deployment practices. + Proficiency in authentication protocols (e.g., OAuth, SAML, LDAP) and encryption technologies. + Familiarity with general security frameworks and best practices (e.g., NIST, ISO 27001). + Exceptional problem-solving and analytical skills. + Excellent communication skills, with the ability to simplify complex concepts for customers. + Experience with ticketing systems and workflow management tools. **Why Proofpoint** As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture! Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: • Competitive compensation • Comprehensive benefits • Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential. • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.]. • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can’t wait to hear from you! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.