**In This Role, Your Responsibilities Will Be:** + Provide technical support to customers and evaluators, including installation troubleshooting, product configuration assistance, hardware and operating troubleshooting relating to product operation, and addressing improper product operation or erroneous system use Design, develop and test the Emerson MES product Syncade. + Work closely with customer and internal software development team to diagnose complex software product issues. + Monitor and troubleshoot application processes and system resources to ensure compliance with key system performance indicators. + Develop methods and gather technical data to reproduce customer issues and communicate requirements efficiently to development team. + Ensure compliance with defined service level agreements. + Execute and improve functional, performance, and non-regression tests. Implement innovative techniques to optimize and reduce troubleshooting time. + Document technical knowledge and solutions in the form of manuals. + Prioritize and manage several customer issues at one time. **Who You Are:** + You develop and gather technical data to troubleshoot product issues that meet the customer expectations. You provide technical support to Syncade customers and evaluators. You ensure compliance with defined service level agreements. **For This Role, You Will Need:** + Minimum2yearsofprovenexperienceinthemanufacturingenvironment. + Be able and willing to learn new technologies to meet the needs of the organization. + Ability to diagnose and troubleshoot technical and customer issues and queries. + Greatteammatewhobuildsandmaintainspositive teammemberrelations. + Abletomanageandschedulemultiplepriorities. + Possessstronganalyticalskills. + Proven work experience as a Technical Support Engineer. + Ability to devise solutions to problems independently. + Excellent problem-solving skills + Excellent oral & written communication skills. **Preferred Qualifications That Set You Apart:** + Bachelor of Science in Engineering/Computer Science or equivalent + Good knowledge in various database software like SQL Server, Configuration + Knowledge of Crystal Reports, Scripting, IIS, Linux,MongoDB is a plus. **Our Culture & Commitment to You:** + By joining Emerson, you willbe given theopportunity to make a difference through the workyou do.Emerson's compensation and benefits programs are designed to be **competitive within the industry and local labor markets** . We also offer a **comprehensive medical and insurance coverage** to meet the needs of our employees.Wearecommittedtocreatingaglobalworkplacethat **supports** **diversity,** **equity** **and** **embraces inclusion** .We attract, develop, and retain exceptional people in an inclusive environment, where all **employees can reach their greatest potential** . Weare dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.We have established our Remote Work Policy for eligible roles to promote **Work-Life Balance** throughahybridworksetupwhereourteammembers cantakeadvantageof workingbothfrom home and at the office.Safety is paramount to us, and we are relentless in our pursuit to provide a **Safe Working Environment** across our global network and facilities.Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent. **Our** **Commitment** **to** **Diversity,** **Equity** **&** **Inclusion** + At Emerson, we are committed to fostering a culture where every employee is valued and respectedfortheiruniqueexperiencesandperspectives.Webelieveadiverseandinclusivework environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers. + Thisphilosophyisfundamentalto livingourcompany’svaluesandourresponsibilityto leavethe world in a better place.Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and aboutDiversity, Equity & (https://www.emerson.com/en-us/careers/diversity-and-inclusion) Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) . + Ifyouhaveadisabilityandarehavingdifficulty accessingor usingthiswebsitetoapplyfor a position, please contact: idisability.administrator@emerson.com . + **WHY** **EMERSON** **Our** **Commitment** **to** **Our** **People** + At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teamsacrosstheworlddriveinnovationthatmakestheworldhealthier,safer,smarter,andmore sustainable. And we want you to join us in our bold aspiration. + We have built an engaged community of inquisitive, dedicated people who thrive knowing they arewelcomed,trusted,celebrated,andempoweredtosolvetheworld’smostcomplexproblems + — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large.We takethis responsibility seriously and strive to make a positive impact through every endeavor. + At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **ABOUT** **EMERSON** + Emerson is a global leader in automation technology and software. Through our deep domain expertiseandlegacyofflawlessexecution,Emersonhelpscustomersincriticalindustrieslikelife sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. + Withglobaloperationsandacomprehensiveportfolioofsoftwareandtechnology,wearehelping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. + We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 26002193 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.