Why SoftwareOne? SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With an IP and technology-driven services portfolio, it enables companies to holistically develop and implement their commercial, technology and digital transformation strategies. This is achieved by modernizing applications and migrating critical workloads to public clouds, while simultaneously managing and optimizing the related software and cloud assets and licenses. SoftwareOne’s offerings are connected by PyraCloud, its proprietary digital platform, which provides customers with data-driven, actionable intelligence. With around 9250 employees and sales and service delivery capabilities in 60 countries, SoftwareOne provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers. SoftwareOne’s shares (SWON) are listed on SIX Swiss Exchange. The role Act as a global contact for internal and external customers, providing Tier 2 technical support. Reproduce and analyze customer issues in web portals, escalating to Tier 3/4 when needed. Collaborate with development teams to identify root causes and propose platform improvements. Monitor and report on the health of production applications. Work closely with the Marketplace Platform team to mature product and service offerings. Manage support cases within defined SLAs and quality standards. What we need to see from you Bachelor’s degree in Computer Science, Technology, or related field. 2+ years of experience in L2/L3 technical support. Strong debugging skills using tools, logs, and API interrogation. Experience with ticketing systems and managing ticket lifecycles. Hands-on experience with APIs, Postman, and scripting in Python. Familiarity with SaaS products, e-commerce platforms, and ERP systems. Excellent communication and documentation skills, including crafting customer-facing content. Ability to work independently, creatively solve problems, and manage customer expectations. Willingness to work in rotational shifts. This is what makes us special as an employer: We value inclusivity and teamwork. Our culture is defined by 7 core values (https://www.softwareone.com/en/our-story/our-values). We believe in flexible work arrangements, allowing you to excel from anywhere and deliver excellence everywhere. Benefit from incentive programs that recognize and reward outstanding contributions. Lifelong learning, training initiatives, mentoring, and coaching are integral to our culture. #HireToGrow Humility is at our core, as we continuously optimize our internal structures and feedback culture to be your Employer of Choice, now and in the future. Each country has its own benefits and incentives, which can be explained further during direct discussions. If you are interested in applying for this exciting opportunity, please click the "apply" button and upload your documents. We can't wait to receive your application! You know someone who could be interested in working with us as well? Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program Job Function Software & Cloud