Join a leading cybersecurity firm committed to safeguarding critical business data and applications in both cloud and on-premise environments. We’re seeking a seasoned Application Security Specialist to strengthen our team, support our clients, and drive security innovation.
Key Responsibilities:
• Provide expert-level support (Level 2/3) for application security, collaborating
with customers, partners, and internal teams.
• Troubleshoot complex technical issues, including performance bottlenecks,
system crashes, and security vulnerabilities.
• Deliver training sessions and create educational content to enhance team
knowledge.
• Manage customer escalations, offering effective solutions while adhering to
service level agreements (SLAs).
• Analyze support trends and work with product teams to improve our security
offerings.
• Mentor junior engineers and contribute to the knowledge base with guides and
technical articles.
Required Skills:
• 8+ years in technical support, specializing in network security and operating
systems (Linux/UNIX).
• Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud
ecosystems (AWS, Azure, GCP).
• Proficiency with tools like Wireshark, OpenSSL, and curl.
• Excellent communication and problem-solving skills.
• Ability to quickly grasp and apply new technologies and processes.
Preferred Qualifications:
• Experience in scripting (Perl, Python, Shell) and knowledge of CRM systems
(Salesforce, Jira).