Product Support Customer Service
3 years customer service experience required preferred experience with SAP application and ACD contact management system
Intermediate computer skills required
Hybrid schedule. Must work on site in Lehi, Utah 2 days a week. Tues/Thurs 9:30A-6:P
Please send qualifying resume to americanfork@elwoodstaffing.com
What's in it for you?
Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:
Medical/Vision/Dental/Rx plansHoliday PayTeladoc (online care)Referral Bonus IncentiveWeekly Pay401kAnd More!Product Support Customer Service Details:
Temp-to-Hire position$18.00 /hourFull Time work availableFirst Shift (Monday through Friday from 09:30am to 06:00pm)Respond to inquiries via phone, email, chat, etc., providing accurate product, pricing, and availability information
Enter and manage orders from various channels (email, EDI, phone, etc.)
Follow up on incomplete or problematic orders to ensure resolution
Assist customers with navigating the company website
Process returns and credits according to brand guidelines
Provide non-technical support and identify cross-sell or upsell opportunities
Log customer feedback in SAP
Stay up to date on company products and procedures through training
Maintain consistent performance and follow safety protocols
Product Support Customer Service Qualifications:
Ability to multitask and manage priorities
Strong customer service, communication, and problem-solving skills
Detail-oriented, organized, and dependable
Professional and adaptable with strong computer and typing skills
Able to work independently and as part of a team
Education & Experience:
High school diploma or equivalent
Minimum 3 years of customer care experience, ideally in a product support call center
Preferred: Bachelor's degree in business-related field, experience with SAP and ACD systems
Office-based/call center environment with regular computer use
Applicant may be subject to a background checkPre-employment drug screen (Excluding THC) is required as a condition of employment*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.
We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.
Our commitment to you: to be Kind, Helpful, Respectful, Honest and Committed To Finding You Work.
How to Apply:
Visit, email, call, or text us today! Walk-ins are welcome! Feel free to apply online at www.elwoodjobs.com!
American Fork, UT
72 S. 360 E.
American Fork, UT 84003
(801) 492-1525
americanfork.ut@elwoodstaffing.com
Qualifications
*See above for qualifications
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