Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Responsible for product support interface between Making Everlasting Memories (MeM) and its reseller network and consumers. **JOB RESPONSIBILITIES** + Interacts with end-users and troubleshoots problems to provide a high level of customer satisfaction. + Identifies, researches and resolves technical problems; provides high-level analytical problem resolution + Ensures continued product performance, often in emergency situations. + Documents, tracks and monitors problems to ensure timely resolution. + Manages Weekend Coverage Program. + Supports other operational functions such as training of new customers. + Performs standard testing processes on a variety of equipment and new product functionality. + Collects feedback and identifies issues with product functionality and reports recommendations to aid with product development. + Assists in the installation, maintenance and general support of systems. + Analyzes, researches, and makes recommendations to fulfill equipment needs in the reseller network. **MINIMUM REQUIREMENTS** **Education:** + HS Diploma or GED + Bachelor’s degree in Business or a related discipline preferred **Experience:** + One (1) year of product experience or experience in a related field **Knowledge, Skills & Abilities:** + Proficiency in Microsoft Office package. + Enthusiastic / self-motivated, ability to work on own and under pressure. + Possess technical knowledge to support and train both internal and external customers. + Ability to influence individuals at all levels, give opinions and justifications. + Use organizational/time management skills to prioritize workload and schedule training sessions. + Have a flexible approach to cover colleagues' work when needed. + Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers. + Knowledge of MeM products & operations + Customer Service experience, complex problem solving experience to be able to assist customers. + Ability to work under pressure and with short lead times. + Ability to work through quality management issues constructively and timely. Postal Code: 45249-1641 Category (Portal Searching): Marketing and Advertising Job Location: US-OH - Cincinnati Job Profile ID: M00010 Time Type: Full time Location Name: MEM Operations