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Our Technical services team are made up of Service Experts - technicians and scientists - who will be responsible for the customer support in order to provide effective support for our pathology laboratory solutions. 

Do you want to work for one of the world’s leading healthcare companies?

Are you looking for an exciting opportunity to join a highly skilled team supporting diagnostic laboratories

The Opportunity:

Location:  The role covers the North UK region. This would be Scotland and North of England.

We have an excellent opportunity for an experienced biomedical scientist or application support scientist to join Roche Diagnostics as a Product Specialist – Applications. This exciting position is part of field support in Roche, responsible for technical service cover for primarily focused on cobas chemistry and immunoassay analysers and our pre- & post analytical solutions. This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer relationships to help deliver a high standard of service.

As a Product Specialist - Applications you will undertake a variety of user support functions, including:

Installation support

Laboratory scientist training

Troubleshooting and customer support

Software modifications and product maintenance

System optimization and consultancy

System setup and workflow design

Attend customer review meetings

Support on tender responses, product demonstrations, liaison and assistance with third party companies.

You should be resilient, and tenacious. You strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With strong analytical skills, you are at ease working with technical, scientific and numeric information. You will be to working closely with the wider team and all other areas of Roche to provide excellent support for our customers.

You will be based in the North region of the UK (Scotland or North of England) or willing to relocate with easy access to motorway links to allow travel across the mainland UK to support customers.

Your Profile:

You need to possess a thorough understanding of the medical diagnostics industry and have experience in implementing best in class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers.

You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting.

The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously.

You will be required to maintain individual skills and technical knowledge and develop a relationship with customers to enhance the reputation and professionalism of Roche Diagnostics.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.