At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Molecular Application Product Specialist

We advance science so that we all have more time with the people we love.

At Roche, we are seeking a collaborative and agile individual with a growth mindset to join our Regional Customer Support Center team (RCSC). As a Molecular Application  Product Specialist, you will have the opportunity to create a culture of service excellence towards our customers and stakeholders, contributing to our service strategy and providing the best service experience. We are a vibrant and dynamic team that is passionate about achieving our goals while maintaining work-life balance and having fun, if you would like to join us apply now!

Your Opportunity:

Support our customers and field service representatives from Spain and Portugal by telephone and digital channel.

Handle customer and employee  inquiries, including technical product problems and defining suitable measures.

Act as the interface between customers, field force, and global divisions, providing sustainable solutions for complex support cases.

Take independent responsibility for new product launches and technical product changeovers for customers.

Continuously monitor the process and quality of our services to improve service quality.

Conduct on-site service activities to support field-based technical support and sales personnel.

Provide business support to Sales and Marketing.

Who You Are:

You have an advanced level of Spanish, Portuguese, and a very high level of English.

You have successfully completed your studies in Health Sciences, e.g. as a biologist or biotechnology or you have a qualification such as a laboratory technician, medical technical assistant or medical Engineering.

You have demonstrated expertise in the medical or technical environment, either through customer service in sales/marketing or in a Molecular Biology laboratory.You are familiar with medical analysis systems and quality assurance.

You have in-depth knowledge of indications and analytics in laboratory medicine.

You are fascinated by technical problems and consistently provide effective solutions.

You enjoy being a competent contact partner for customers and colleagues.

You demonstrate excellent communicative and analytical skills combined with high customer orientation, team orientation, and self-initiative.

Core/soft skills:

Effective communication, time management and prioritization skills, dealing difficult situations, teamwork and collaboration and growth mindset.

*The interviews will take place in the second half of August.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.