Description Amazon One Medical builds complex technical solutions for our patients. These intricate technologies require support from a deeply knowledgeable group of Product Specialists who provide technical, operational, and educational expertise to One Medical members who use the My One web portal and the mobile apps (iOS + Android). Reporting to the Manager of Member Technical Support, not only will you be working with a team of Product Specialists, but also our engineers, designers, and product managers. The Member Tech Support team is a highly collaborative team that encourages fast-paced growth and creative problem solving. It is an excellent opportunity to dive into the technology development process while also remaining tethered to the core One Medical mission. By providing world class support to our members, MTS specialists are force multipliers empowering providers, care teams, and other employees to maximize our impact on the member experience. \#everydaybetter Key job responsibilities Provide stellar technical support to our members through email, messaging services, phone calls, and App Store/Playstore reviews Maintain an updated knowledge of member-facing products and services in order to provide accurate information and quick help to our members Resolve product or service problems by clarifying the member's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution Participate in the development cycle by working closely with engineers, designers, and product managers Collaborate with product teams and other departments to address urgent incidents, bugs, and advocate for member-requested features or improvements Help the developers and users of our technology spot trends and problems Basic Qualifications - 1+ years of customer service experience Preferred Qualifications - Experience in technical support - Knowledge of security practices like spam and phishing Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46,600/year in our lowest geographic market up to $104,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.