**Position Purpose:** Oversee the design and delivery of reports that analyze customer feedback data with the goal of developing and executing strategies to mitigate risks associated with unidentified alleged product safety issues. Lead customer-focused, data-driven process controls that enable corporate operations, store operations, suppliers, and field managers to meet or exceed mandatory, voluntary and company product safety standards. Effectively communicate analytics on product safety initiatives to company leadership. **Key Responsibilities:** + 20% CPSC Inquiries - Lead investigations process based on CPSC inquiries. Collect and confirm expectations from internal and external legal requests + 10% Data Analytics - Prepare and present data analytic summaries on product safety to leadership teams + 30% Product Safety - Regularly review all relevant sources of product safety information (THD, consumer and supplier) to ensure that all potential safety issues are identified, investigated, and action plans are executed for assigned merchandising departments. + 30% Safety Operations - Manage safety operations process for stores, distribution centers, online, and RLCs. Ensure effective communication, training, standard operating procedures, systems, and inventory management is in place + 10% Suppliers - Communicate and coordinate with suppliers on the scope of all stop sales/recalls. **Direct Manager/Direct Reports:** + This Position typically reports to Sr. Manager Product Safety + This Position has 0 Direct Reports **Travel Requirements:** + Typically requires overnight travel 5% to 20% of the time. **Physical Requirements:** + Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. **Working Conditions:** + Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. **Minimum Qualifications:** + Must be eighteen years of age or older. + Must be legally permitted to work in the United States. **Preferred Qualifications:** + Working knowledge of Microsoft Office Suite + Working knowledge of presentation software (e.g., Microsoft PowerPoint) + Demonstrated ability to collaborate and work effectively with cross-functional teams + Demonstrated project management skills + Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences + Excellent written and verbal communication skills **Minimum Education:** + The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. **Preferred Education:** + No additional education **Minimum Years of Work Experience:** + 5 **Preferred Years of Work Experience:** + No additional years of experience **Minimum Leadership Experience:** + None **Preferred Leadership Experience:** + None **Certifications:** + None **Competencies:** + Action Oriented + Being Resilient + Courage + Global Perspective + Manages Ambiguity + Collaborates + Drives Engagement + Ensures Accountability + Communicates Effectively + Manages Conflict + Organizational Savvy + Resourcefulness + Strategic Mindset We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $0.00 - $0.00