Non Food - Product Returns Technician

Why join us

Joining Sainsbury's as a Product Returns Technologist offers you the opportunity to make a significant impact on customer satisfaction and returns reduction. You will play a crucial role in informing technical teams, driving product improvements, and enhancing the overall customer experience. Your expertise and contributions will directly support the development of new ideas and strategies that contribute to continuous product quality improvements. With a focus on accuracy, attention to detail, and effective communication, you will be part of a team that values continuous improvement and embraces a right-first-time approach. Your role in managing and coordinating product insight, training, and compliance will contribute to our commitment to providing exceptional products and service to our customers. Join us now and be a vital force in shaping our product quality and customer satisfaction.

What you'll do

As a Product Returns Technologist at Sainsbury's, you will play a crucial role in managing and coordinating the provision of product insight to the Technical teams. Utilising your expertise in a technical role within the supply base or at a retailer, you will inform and drive product improvements to enhance overall customer experience and reduce returns. Your responsibilities will include effectively managing testing processes, both internally and externally, to gain comprehensive understanding of product concerns, as well as providing technical and operational coaching to your direct reports and other business functions involved in product development. By prioritising and optimising resources, you will focus on areas that drive commercial benefit and enhance customer satisfaction, while ensuring compliance with Health and Safety standards in internal product testing environments. Your attention to detail, excellent communication skills, and ability to build positive relationships will contribute to your success in this role, as you aim for continuous improvement and elevate product quality.

Who you are

As a Product Returns Technologist at Sainsbury's, you are an experienced professional with a background in a technical role within the supply base or at a retailer. With your in-depth understanding of technical and manufacturing processes, you play a crucial role in managing and coordinating the provision of product insight to the Technical teams. By utilising your expertise, you drive continuous improvement and contribute to the development of new strategies that enhance product quality and customer satisfaction. Your attention to detail, analytical skills, and problem-solving techniques allow you to effectively identify areas for improvement and implement solutions. With excellent communication and relationship-building skills, you collaborate with colleagues and stakeholders to drive positive outcomes. Your dedication to accuracy, right-first-time approach, and focus on health and safety compliance exemplify your commitment to delivering exceptional results in this role.