Job Description One of our Technology clients is looking for a Product Research Associate to join them on a contract basis! As a product research associate, you’ll help manage in-app surveys, maintain data quality, support social listening requests, and keep research operations running smoothly. You’ll work closely with cross-functional partners and learn the systems that power customer experience programs on the product research team. About the Role: As a product research associate specializing in-app survey operations and social listening, you will be responsible for managing end-to-end in-app survey operations, supporting cross-functional partners, and ensuring high-quality data and insights delivery across their growing customer experience team. This role oversees in-app survey execution, maintains dashboards and data processes, and supports social listening initiatives. Key Responsibilities: In-App Survey Management: ● Assist with organizing and managing survey launches to ensure timely and seamless execution ● Program, launch, and monitor in-app surveys ensuring proper logic, targeting, and functionality ● Provide operational updates to stakeholders regarding survey launch status ● Review, clean, upload and assist in coding on large open end response datasets ● Assist in managing sentiment tracking dashboards such as Looker and Coda ● Conduct rigorous quality check of data to ensure accuracy, consistency, and completeness across all survey pipelines ● Organize and maintain all files within survey repositories and shared folders Social Listening Support: ● Manage incoming social listening requests and coordinate timely responses ● Provide ad-hoc support for social listening analysis and insights generation ● Monitor ongoing social listening signals to identify emerging trends and issues We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Qualifications: ○ Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or related field. ○ 1-2 years of experience in UX research, VOC, or a related field. ○ Familiarity with survey tools or customer feedback platforms (e.g., Qualtrics, Thematic, Sprout Social), with a willingness to learn new systems quickly. ○ Strong attention to detail, especially when cleaning open-ended responses, reviewing data quality, and managing survey calendars or files. ○ Excellent organizational and time-management skills with the ability to handle multiple tasks in a fast-paced environment. ○ Clear verbal and written communication skills for coordinating with team members, documenting processes, and providing operational updates. ○ Comfortable working cross-functionally and collaborating with Engineering, Product, Data Science, and external vendors. ○ Basic proficiency with spreadsheets (Google Sheets, Excel) and an interest in developing stronger data literacy. ○ Ability to follow established processes while identifying opportunities for small workflow improvements. ○ Experience with social listening tools (e.g., Sprout Social) or an interest in developing skills in social insights. ○ Exposure to dashboard tools such as Coda, Looker, or similar platforms. ○ Familiarity with CSAT/NPS or customer experience programs. ○ Basic understanding of survey logic, programming, or scripting—or a desire to learn.