Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
 As a Product Portfolio Operations Manager in Operations Cross Product Strategy team, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. 

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
 

Job responsibilitiesWorks across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiativesEnables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practicesDrives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realizedImplements a product-level collection strategy consisting of controls, financials, and resourcing needs"Own" execution of clearly defined, well-scoped components within a workstream, which could span process improvement, organizational change, and / or functional strategy effortsManage operational reporting to monitor initiative/program performance for various initiativesGather and analyze data to test hypotheses, identifying trends and key insights and extract insights to formulate strategies and initiativesEstablish excellent relationships with Internal Clients while working closely with stakeholders to develop and refine recommended solutions to address issuesOutline the scope of initiatives, and identify and map out timelines, milestones, deliverables and required resources to meet the objectivesDevelop and execute communications to the senior stakeholders, customers and internal teams that summarize findings/recommendationsEvaluate Product books of work to assess Operational impacts, risks dependencies and engagement needs and assess core Ops pain points and potential opportunities that roadmaps can address to advocate for prioritization and track roadmap progress and ensure transparency across key Stakeholders and partnersRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in program management or performance optimizationProven ability to manage and implement operational effectiveness initiativesProven ability to operate within the product development life cycle and agile methodologies 5+ years Operations Experience 3+ years of work experience in strategy consulting or a strategy / program management roleAnalytical problem-solving critical thinker with proven ability to think holistically and problem solve business problems in a structured, data driven mannerSelf-Starter with Excellent communication skills and executive presence to work cross-organizationally at all levels to influence others, inspire results/change and implement projects/processes Preferred qualifications, capabilities, and skills Experience with JIRA, Confluence, Tableau and other Project Management support tools Proficient with Microsoft Office Tools (excel, ppt, word)