Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Job Profile Summary

Lead the end-to-end management of assigned products, services and programs including features, benefits and characteristics that meet customer needs. Manage a particular product or function supporting in the achievement of a business strategy. Act as source for innovation led through customer insights and creating a better customer/employee experience with a particular product.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Partner with management, technology group, and vendor to support the delivery of a product visionIn alignment with the product vision, create, maintain and implement end-to-end product operating model in such a way that it enhances the end to end user experienceOwn and manage business requirements, procedures, product/usage roadmap and implementation plan, including overall operating model, access management, RASCI, and development of other required documentation (i.e., governance, training, etc.) while achieving business objectivesContinuously align with senior management on the product delivery roadmap, to maximize on the benefitsReview performance analytics; recommend and champion strategies to enhance the end user product experienceProactively engage established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processesManage delivery initiativesProactively raise issues that impede the efficient delivery of customer-focused incrementsDevelop and maintain a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value propositionOversee and ensure the clear and effective delivery of products and services to the customerAct as Subject Matter Expert for product-related inquiriesLiaise with partners to understand industry and customer trends; analyze challenges and identify areas of opportunity through research; facilitate ideation sessions and build necessary business cases, identifying solutions and building stronger plansLead and facilitate problem solving sessions with partners and vendorsDesign end to end process for implementation, use, reporting and feedback on products and segmentsParticipate in the day to day management of the product(s), identifying and implementing product features, enhancements, reporting, access management, providing business case support of recommendations and assisting in the strategic development of new initiatives

SHAREHOLDER

Adhere to enterprise frameworks or methodologies that relate to activities for own business area / journeyEnsure on-going strategic alignment with senior management, providing feedback as appropriateConsider development team and stakeholder feedback, facilitating conversations with multiple stakeholders representing competing prioritiesUnderstand the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholdersProactively manage business stakeholders to obtain inputs needed for product in a timely mannerMonitor the regulatory environment and partner with the senior management to consider changes to product strategy as neededMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteEmpowered to make product delivery decisions, escalating to senior management as appropriateActively communicate to business, technology and senior management regarding product changes and prioritiesSingle point of escalation for development team, providing guidance and decisioning as neededCompile performance metrics and share with relevant stakeholdersDefine the OKRs in partnership with numerous stakeholders across the organizationKeep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impactsSupport Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations (product reviews, planning, strategic review sessions)Contribute to and support partner led projects as identified

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestProvide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unitKeep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activitiesContribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practicesLead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationshipsContribute to a fair, positive and equitable environment that supports a diverse workforceAct as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areasIntegrate knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operationsHas advisory / consultative accountability for functional areas that are not directly managedSolve or may lead others to solve complex problems; leads efforts or partners with others to develop new solutionsUse sophisticated analytical thought to exercise judgement and identify solutionsInterpret internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or servicesCommunicate difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholdersWork autonomously as the lead and guide others within area of expertise

EXPERIENCE & EDUCATION

Undergraduate degree or product management certificate and /or7+ years relevant experience3+ years Product Owner or Agile related delivery experienceCertified Scrum Product Owner (CSPO) certification and project management experience considered an assetPrevious Product experience typically required

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet