The PO acts proactively to consistently deliver on commitments with little supervision
Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements
Identifies, evaluates and introduces new approaches/technology to use in product development
Explore alternative ways to view and solve problems to achieve results beyond what is required
Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas
Focus on constantly improving processes, products, and services and exploring innovative ways to do the job
Takes advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions
Asks provocative questions to understand current practices and the customer's experience before moving to problem solving
Seeks to understand and experience the full array of stakeholders' (e.g., internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation
Communicates potential benefits of new ideas to stakeholders
Influences others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods
Takes immediate action when confronted with a problem or when made aware of a situation
Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers
Create novel solutions with measurable value for existing and potential customers (internal or external)
Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA
Communicate with all levels of leadership, internal business partners and external vendor(s) regarding project status and production performance
Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features
Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations
Responsible for leading the prioritization of the product backlog in partnership with product management
Measure product performance using key information, processes and systems to ensure accountability for achieving business resultsAgile Certification (PSPO or CSP-PO or POPM/APM) ReqNormal office environment
Work Experience
2-4 years of experience as a Product Owner/Manager on an Agile Scrum team Req
Education
High School Diploma or equivalent Required
Associate Degree
Bachelor’s Degree or additional equivalent experience Preferred
Master’s DegreeWorking knowledge of risk management, loss control management and coordinating vendor relationships
Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization
Proficient understanding of XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test Data Management, and Data Driven Decision making
Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace
Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and othersAbility to effectively define Product roadmaps and identify requirements
Able to demonstrate Servant leader management principles and practices
Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies
Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels
Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise
Ability to manage multiple projects simultaneously
Proficient persuasive and negotiation skills
Proficient presentation skills