JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Product Operations Specialist 

We are seeking an experienced and versatile Product Operations professional with a strong technical background to join our team.  The Product Operations Specialist plays a critical role in optimizing product processes, facilitating cross-functional collaboration, and ensuring seamless product lifecycle management at JLL. This position bridges the gap between product strategy and execution, driving operational excellence across our technology solutions. 

 

Key Responsibilities 

Process Management/Optimization 

Partner with operations team to identify inefficiencies, optimize processes, and implement changes to enhance organizational effectiveness 

Identify ways to automate workflows and reduce manual effort 

Leverage AI to simply complex processes and increase team efficiency 

Data Analysis, Insights, and Governance 

Establish and manage systems to monitor and report key ROI metrics, delivering regular updates to leadership 

Establish and support data governance guidelines and best practices to ensure optimal data quality from technology tools, enhancing overall data integrity and reliability 

Generate reports on product usage and business impact 

Consolidate data from product management, sales, customer success, and engineering teams to align with Workplace Management technology goals 

Cross-Functional Collaboration 

Oversee complex projects, ensuring timely completion and alignment with organizational objectives. Track milestones, deliverables, and risks, providing regular updates to leadership. 

Facilitate communication and manage dependencies between technical and business teams 

Create clear process documentation 

Expertly define and track change management plans 

Present operational metrics to leadership, adapting style and content for maximum. effectiveness 

Product Lifecycle 

Implement strategies to drive adoption of approved technologies including measurement and tracking of adoption rates to ensure maximum utilization and return on investment 

Analyze the technology landscape to identify overlaps, and provide recommendations to streamline and optimize the technology architecture, reducing redundancies and improving efficiency 

Gather and synthesize feedback from internal teams and external clients to inform product improvements 

Support product launches, feature releases, and operational initiatives while ensuring timelines are deliverables are met 

Technical Aptitude 

Understand SaaS, PaaS, and IaaS concepts and product operational implications 

Understand product and technical documentation (e.g. API, Release, architecture, infrastructure) 

Leverage product operations tools (e.g. Jira, Smartsheet, Sharepoint, Service Now, Advanced Excel) to surface insights and track project and product delivery 

Problem Solving and Critical Thinking 

Troubleshoot and resolve operational bottlenecks 

Develop contingency plans for potential product issues 

Find innovative ways to meet conflicting requirements 

 

Required Skills 

Understanding of complete product lifecycle from development to retirement 

Ability to collect, analyze, and interpret data to drive product decisions and operational improvements 

Expertise in designing, implementing, and refining operational processes to increase efficiency and effectiveness 

Ability to work effectively across departments, building relationships and ensuring alignment between product, technology, and business teams 

Understanding of technical concepts and tools relevant to product development, management, and operations 

Understanding of business models and how products contribute to organizational goals 

Excellence in written and verbal communication, with strong skills in creating and maintaining clear documentation 

Ability to approach complex problems methodically, identify root causes, and develop effective solutions 

At least 5 years experience working in a Product Operations or related Operational role 

Proactive attitude with a focus on helping teams to deliver value 

Passionate about creating efficient product development processes with a focus on delivering value to clients and the business 

Estimated compensation for this position:

140,000.00 – 180,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.