We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position... 

We're looking for a detail-oriented, highly collaborative Product Operations Manager to join the Retail Offboard Experiences team. This isn't a traditional Product Management role focused on feature definition, but rather a critical function that ensures the product runs smoothly, complies with global regulations, and is operationally ready to expand into new markets.

If you thrive on coordinating complex initiatives, ensuring compliance, and improving operational processes in a fast-paced digital environment, this role will be of interest to you.

The Ford and Lincoln retail mobile applications serve as our essential digital front door, fostering daily, meaningful relationships with customers by enabling them to maximize the use and value of their vehicles. As the primary digital channels, these cloud-based apps allow us to rapidly deploy features and content globally, acting as a critical link between the customer and the Ford ecosystem. 

Achieving these goals requires not only innovative product development but also meticulous operational planning, execution, and ongoing management. This is where the Product Operations Manager role plays a vital part. We are seeking a dedicated individual to join the retail mobile app team who will champion the operational rigor needed to support new market launches, ensure compliance with terms, conditions, and privacy regulations, and drive the operational health and efficiency of our mobile products.

This is a hybrid position requiring an onsite schedule of 4 days a week in the Dearborn, MI office. This is not a remote position.