Amazon's Customer Experience and Business Trends (CXBT) is seeking a Product Manager - Technical to directly influence the direction of Amazon products, specifically for D&S, Prime Video, Audio and Games Experience, through the customer experience lens.

This role needs a person who is passionate to understand about the best customer experiences across providers including, but not limited to, Amazon. They stay on top of technical innovation and advances WW, with an eye on identifying opportunities where we can positively impact CX the most. This role requires dive deep into current and future customer needs, and deliver actionable insights that drive development of continuously improving our products, customer workflows, and features. Primary deliverables are reports with narratives that cover both the qualitative and quantitative aspects, and directly influence the product strategy across these business teams to deliver the best customer experience.

The person will excel at influencing stakeholders without formal authority, across a wide range of technical profiles and seniority levels. They write with crystal-clear precision, and their verbal communication is concise and perceptive. As a Senior Product Manager, they tirelessly advocate on behalf of customers and escalate immediately when they believe course correction is needed. Finally, they deliver results without compromising on quality.

Key job responsibilities
- Own study lifecycle from scoping, to execution, to delivery of findings and recommendations to stakeholder leadership through crisp narratives
- Continuously absorb and share knowledge about the latest product and developments relevant to D&S, Prime Video, Audio and Games space
- Contribute to team study roadmap by synthesizing product plans, customer needs, and industry trends

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.