You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Small Business Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. **Job responsibilities** + Develops a product strategy and product vision that delivers value to customers + Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap + Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition + Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability + Partners closely with product and engineering teams to deliver against the roadmap, sequencing the capability delivery for ongoing launches that optimize the experience over time + Leads the strategy development and oversee execution of product enhancements. Obsess over client experience, ensuring that products resonate with clients and deliver exceptional value + Provides clear vision and scope documentation, use cases, product requirements/epics/stories to support development + Present your capabilities to the appropriate legal, risk, controls, and compliance forums to review any risks and mitigation plans associated with the product launches + Owns product delivery end-to-end, including partnering with a commercialization lead on downstream implications for marketing, sales, servicing, and other client-facing personnel + Navigates ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction **Required qualifications, capabilities, and skills** + 5+ years of experience or equivalent expertise in product management or a relevant domain area + Advanced knowledge of the product development life cycle, design, and data analytics + Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management + Aptitude to learn, solve challenging problems and a passion to deliver great user experiences + Experience building SaaS products for businesses, with a strong track record of success; experience in designing/building solutions with modern technology stacks including APIs, microservices, public cloud, etc. + Experience partnering with engineering and design teams in bring products to market + Proven track record of managing new product launches and managing the end-to-end product lifecycle for complex, large-scale initiatives + An obsession with customer research, product fidelity and user experience + Strong leadership presence and ability to influence and partner across cross-functional teams; as well as strong verbal/presentation and written communication skills + Ability to synthesize ambiguous customer needs into clear product requirements + Master's or Bachelor's Degree in engineering, business, finance, or a related field **Preferred qualifications, capabilities, and skills (7 Bullets Max)** + Demonstrated prior experience working in a highly matrixed, complex organization + Previous experience and proven success with tech innovation and digital transformation initiatives JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans **Base Pay/Salary** Brooklyn,NY $122,550.00 - $201,000.00 / year; Jersey City,NJ $122,550.00 - $201,000.00 / year