About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $8,000.00 - $94,500.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

Credit cards, considered the largest consumer lending market in the U.S., are evolving at an accelerated pace through advances in technology, changes in consumer behaviors, new market entrants, and macroeconomic forces. We are seeking a curious, self-motivated individual, ready and willing to help our team navigate this dynamic and exciting industry!  At the highest level, the ideal candidate for this position will take ownership of short and long-term product development initiatives that support the key strategic objectives for the Consumer Credit Card line of business.

Essential Functions

Leverage financial acumen to develop and present a business case for new product initiatives that demonstrate long-term, sustainable growth for the Consumer Credit Card portfolio

Own customer journey strategies including efforts to reduce friction and pain points, as well as efforts to meet customer expectations and a changing competitive environment

Contribute to the development and implementation of product strategy and functionality with management oversight

Actively participate in consumer lending projects related process improvements, audits, and product development enhancements

Perform marketing functions to drive results.   Marketing activities will include content quality control and audit of the campaigns.

Own and oversee the customer feedback strategy

Ensure key initiatives within area of responsibility are connected to and are having a positive impact on the department KPIs and align with business goals

Leverage customer experience best practices, trends, customer feedback, and business needs to develop initiatives

Maintain alignment of cross-functional teams including peers and business partners to advance key initiatives

Monitor and interpret economic, industry-relevant and internal performance data or trends to make informed, data-driven decisions

Oversee related communications to ensure alignment with the customer experience strategy

Perform other duties as assigned

Key projects include but are not limited to, developing compelling products and value propositions for our customers and target audiences, ownership and optimization of our credit card rewards platform, evolving our Buy Now, Pay Later strategy, and other project work as assigned.

Embrace the role for all things product development and credit card rewards and establish a trusted working relationship with your business partners.

Align with our Legal, Compliance and Risk Management business partners to ensure our products and features are designed, implemented and operating in compliance with all applicable laws and regulations.

Present product development initiatives to senior-level management and articulate how these initiatives support the key strategic objectives of the Consumer Credit Card line of business

Knowledge Skills & Abilities Required

Strong understanding of underlying business systems and functionality

Strong understanding of expense and revenue drivers as they relate to banking

Ability to excel at cross department collaboration and communication

Strong critical thinking skills with the ability to effectively solve problems

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

Bachelor’s degree in business, communications, marketing, or relevant area of study or equivalent combination of education and experience required

2+ years product related experience required

1+ year of related product management, or product marketing experience preferred

Banking experience preferred

**Hybrid Schedule: In office 3 days per week

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Product Manager I – Consumer Lending job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $80,000 to $94,500 annually.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time